Brochure REMOTE ASSISTANCE
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REMOTE ASSISTANCE CONNECTED SOLUTIONS

CONNECTED CLOSER SAFER

Remote Assistance With the advent of the IOT (Internet Of Things) the traditional concept of mobility is evolving towards new models of diagnosis, support, safety and environmental respect.

Customer Service Remote Assistance Remote Assistance Remote Assistance is the new tool for assistance launched by FPT Industrial which will guide you to a new digital and innovative experience. Very easy to install and to use. The technician will just plug the dongle into the machine OBD (On-Board Diagnostics) port and configure it through the FPT RAS Workshop APP. Remote Assistance will allow you to restore the engine to normal operating conditions thanks to a quick remote diagnostic in case of specific errors / fault codes. Customer Service Remote Assistance

Customer Service Remote Assistance A new mindset Experiencing a new era of digital revolution. The engine technology is continuously evolving and becoming more and more sophisticated. With the new emission regulations, electronics is playing an even more central role in engine duty and operation. The new workshop has to become digitalized and more connected to its customers, to increase uptime by minimizing the downtime and limitations due to the ATS faults, that cause the ECU intervention. In the above mentioned digital world, Customer Service is key in the engine-related business, putting...

Customer Service Remote Assistance Customer Service Remote Assistance App and Web Portals A remote assistance digital structure to be close to different needs. FPT REMOTE ASSISTANCE FOR THE WORKSHOP FPT REMOTE ASSISTANCE FOR THE USER DIRECT LINK BETWEEN ENGINE AND THE WORKSHOP: • Selected parameters visualization • Workshop notification • Quick assistance request MAIN FEATURES: • Fleet creation and monitoring • Remote diagnostics (selected parameters monitoring) • Remote error cancellation • Remote DPF (Diesel Particulate Filter) regeneration • Inducement counter reset (selected errors) In...

Customer Service Remote Assistance Customer Service Remote Assistance How Remote Assistance works The dongle is installed directly in the Diagnostic Engine Port and through the bluetooth connection it communicates to the end user smartphone. The engine information received on the smartphone is directly sent to the Workshop Web Portal. BLUETOOTH CONNECTION MOBILE DATA

Customer Service Remote Assistance Easy to connect Easy configuration, easy assistance. Customer Service Remote Assistance 3. SETTING After the configuration phase, the installation proceeds with the latest software update and settings, for which the instructions will be present on screen. 1. CONNECTION The Bluetooth dongle is plugged in the OBD port of the engine (for 9 or 19 pin connection, an adapter is needed). With the FPT Remote Assistance for Workshop APP, the Bluetooth dongle is configured by the service point following simple on-screen instructions. Installation completed, you’re...

Customer Service Remote Assistance Customer Service Remote Assistance Ready for a digital rescue? Changing habits in our working routine has never been so easy. Compare the two different scenarios. The traditional one, and the new connected one thanks to FPT Remote Assistance. CONNECTED WITH FPT REMOTE ASSISTANCE A machine break occurs. A quick intervention is needed. It could even be a dangerous situation. You need to restart in the shortest time possible. DIRECT CONTACT WITH THE ASSISTANCE CONTACT SEVERAL MINUTES You look for the nearest Assistance Contact Number. TRADITIONAL SCENARIO In...

Customer Service Remote Assistance Remote Assistance Benefits Discover the comfort and the pluses of our new digital first aid. For the Dealer or OEM • Immediate support to its customers (more efficient network); • Possibility for Service Points to intervene remotely. • Increased workshop's efficiency; • Reduced field interventions through remote assistance. For the Final User or Fleet • Increased uptime (especially in mission-critical profiles, i.e feed mixers, vehicles blocked in critical points); • Customer satisfaction; • Easy and quick assistance channel with the preferred workshop.

Customer Service Remote Assistance Service availability ON ROAD F1/NEF : from Euro V on CURSOR: Euro VI NEF/CURSOR: from Tier 3/ Stage IIIB F5: Tier 4 Int./Final , Stage V NEF/CURSOR: from Stage IIIA F5: Tier 4 Final Frame or click on the QR code to check the availability of the Service in your country.

FAQ Consult the most common questions and put them at the service of your new experience with FPT Remote Assistance. I have installed the device on a machine, now I’d like to switch to another one. Is it possible? Yes, it's possible. Please note that the service is subjected to a subscription payment, linked to the engine serial number. After the first installation, in case of problems or mistakes, you'll have the possibility to perform a new installation (on the same engine, or on a different one) within 15 days. After this period, a new subscription fee can be charged. Why do I need to...