Zygo Service Brochure
12Pages

AMECARE® PERFO RMAN C E SE RVI C ES AMECare Performance Services ® ENSURE PEAK PERFORMANCE OVER THE LIFE OF YOUR INSTRUMENT

Zygo enhances its world-leading metrology products with expert support services that ensure optimum levels of operation over the lifetime of your system. This best-in-class, 24/7 global support is provided through AMECare® Performance Services, an unparalleled selection of after-sales services designed to deliver maximum system availability and the best possible return on investment. AMECare Performance Services program provides a suite of services and programs that keep your Zygo® precision instruments and accessories calibrated, certified and operating at peak performance. We offer a...

PLAN FEATURES Our Premium Protection Plans expand on the standard warranty coverage by providing quick on-site service repairs, preventive maintenance, annual calibration, controllable expenses (including parts, travel, etc.), and much more. SERVICE REPAIR COVERAGE RAPID RESPONSE Premium contract provides Keep your system up to date with Keep your instruments running comprehensive coverage to reduce the latest version of Zygo’s Mx™ and ensure that they are down-time and unplanned repair software. The fastest acquisition running at optimal performance. expenses. Covers all parts defects from...

PRODUCT LIFE CYCLE SUPPORT PHASES To help you plan and prepare for your maintenance and support needs, it is important to understand the key milestones and support policies during the various life cycle phases of your Zygo products. General Availability (GA) Products are available for sale and in a current state of full production and support. Additional service and support programs (i.e. extended warranty) are available for newer products. AVAILABLE SERVICES System and software upgrades Service and support contracts Preventative maintenance and calibration Extended warranty On-site repairs...

3D OPTICAL PROFILERS INSTRUMENT Mark I/II/III/IV Verifire AT/AT+/ATX Verifire XPZ/QPZ Verifire™ HD/HDX Verifire Asphere Verifire Asphere Plus

AMECARE SUPPORT CONTRACTS Why do you need a Support Contract? • Ensure your instrument is running at its best Zygo has three pre-defined support contracts available (Basic, Standard, and Premium). We can also discuss special contracts to • Reduce service cost without reducing quality • Maximize return on investment meet your exacting requirements. All work is carried out by our own accredited service engineers who provide the quality support you need to ensure credibility of measurement results. • Avoid expensive downtime • Receive assistance when you Annual Preventive Maintenance NIST/ISO...

SUPPORT CONTRACT FEATURES AND SERVICES Upgrades Zygo products are known for longevity that comes from our quality design and build. However, as products age, electronics, control systems, cameras and software become outdated and obsolete as new technology becomes available. By enabling our customers to incorporate upgrades in a phased approach, we ensure you can improve your system in the way that best suits your timeframe and budget. Service can also create custom service upgrades for older systems. Contact your account manager for assistance. PART NUMBER NEWVIEW™ 7000 to NEWVIEW™ 9000...

Testing and Certification Services This service provides an economical way to measure and/or certify your samples with Zygo’s precision, non-contact, surface and optical measuring instruments. When you need the accuracy and NIST-traceability of Zygo precision surface and optical measuring instruments, Testing & Certification Services is an excellent, costeffective solution! Our facility is one of the most complete and modern in the industry. Our lab is A2LA/ISO-17025 accredited We have state-of-the-art equipment for testing: • Microroughness of precision surfaces • Surface form on optics up...

ZYGO® TRAINING PROGRAMS Training Our training programs provides These in-depth training courses Our expert training personnel hands-on learning that ensures will answer any questions you the system, inspect live may have, providing a deeper and features of your system. production, report on defects Delivered through in-house or online workshops, our training maintain system health. packages will build technical Courses can be held remotely, proficiency, increase operations as online training, or in-house system uptime. SIGN UP FOR TRAINING AT ZYGO.COM/SUPPORT/TRAINING

Zygo – Trusted industry leader ® Zygo Corporation is a global In 2014, Zygo became part of the Ultra Precision Technologies optical metrology systems and leading global manufacturer ultra-precise optical components electro- mechanical devices. AMETEK family, we are still the Connecticut, Zygo’s global same Zygo Corporation that you have known and trusted for 50 years, committed to serving your precision metrology and customer success by delivering innovative precision optical and metrology solutions that exceed expectations. 21 locations 50+ years 750+ patents Countless innovations AMECARE...

ZYGO® WORLDWIDE TECHNICAL SUPPORT Our global network of professional and experienced service experts and partners are ready to support your business and deliver results. Zygo has support locations around the world to ensure you receive assistance whenever you need it. The AMECare Technical Support service provides you with easy access to product knowledge, troubleshooting assistance, and application consultations. ZYGO HEADQUARTERS 800-994-6669 | 860-347-8506 Zygo.support@ametek.com SOUTHEAST ASIA +65 6484-2388 Zygo.SEAsia@ametek.com ZYGO Distributors APEL LASER ROMANIA (ROMANIA AND...

The Zygo Family of World-Class Precision Metrology and Optics LASER INTERFEROMETERS The industry-standard for reliability, flexibility and repeatability in precision metrology applications. 3D OPTICAL PROFILERS Robust, non-contact metrology solutions for exacting applications. PRECISION OPTICAL COMPONENTS & SYSTEMS Innovative, high-precision optical components & integrated system design, prototyping, and volume assembly. NANO POSITION SENSORS Reliable and repeatable position measurements from the leader in optical-based metrology. ZYGO CORPORATION 21 Laurel Brook Road, Middlefield, CT 06455...