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VPSRemote Remote Solution

VPSRemote Remote Solution

VPSRemote Remote Solution

Product catalog summary
Overview: The document outlines the VPSRemote™ solution by Yokogawa Electric Corporation, focusing on secure remote access and maintenance services for customer systems. It emphasizes stringent security measures, efficient remote operations, and comprehensive support services.
Security Specifications:
  • Access is restricted to the Internet domain specific to VPSRemote, with no access from other domains.
  • The firewall is robust, blocking all communication ports from the Internet, preventing unauthorized external access.
  • SSL-VPN is used for secure communication, protecting against interference, disclosure, sniffing, and spoofing.
  • User identity is verified through pre-registered IP addresses and one-time passwords, minimizing unauthorized access risks.
  • A 24/7 access monitoring system is in place to detect and respond to unauthorized access attempts.
Remote Solution Configuration:
  • VPSRemote is integrated with devices at customer sites, linked to the secure Yokogawa Center System.
  • The system supports remote operation, reducing distance and time-related issues in maintenance and operation.
Service Offerings:
  • Remote Maintenance Service: Allows remote connection for troubleshooting and data gathering, reducing lead time for issue resolution.
  • KVM Recovery Support Service: Enables screen sharing for collaborative troubleshooting and recovery processes.
  • Alarm Notification Service: Automatically sends notifications upon receiving alarms, facilitating prompt response.
  • System Monitoring Service: Provides ongoing monitoring and analysis of system operations to prevent issues proactively.
Operational Benefits:
  • Reduces administrative support lead time and travel expenses.
  • Facilitates early detection and resolution of operational problems through online data gathering and analysis.
  • Supports maintenance planning through periodic reports based on analyzed data.
Conclusion: VPSRemote™ enhances service convenience and operational efficiency by providing secure, remote access and comprehensive support, ensuring stable system operations for customers.
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Catalog excerpts

VPSRemote Remote Solution-1

VPSRemote Configuration The VPSRemote is configured with devices installed at the customer site for remote operation and linked to the secure YOKOGAWA Center System, which provides a safe network communication environment to connect these devices and systems. YOKOGAWA Center System VPSRemote Server Customer Firewall Site Router Customer Network Preventive Maintenance Site B KVM Switch Maintenance PC Applicable System Device for Remote Remote Site *1: Internet Service Provider High-tech Security Measures Stringent access control Recovery Support ● The connection to the customer’s system is limited to the Internet domain only for VPSRemote. It cannot be accessed from the other domains. ● The firewall of VPSRemote is extremely powerful and safe because all the communication ports for accessing the internal network from the Internet are closed. Accessing from an outside network is not allowed. ● Inside of the firewall, the system rejects all access from ping sweeps or port scans from the Internet. Therefore, it makes it difficult for hackers to target the system for unauthorized access, which significantly reduces risk. Operation Support Secure encryption communication ● The communication connection with customers utilize SSL-VPN (Secure Socket Layer Virtual Private Network). Since communication data is strictly protected and managed by authentication or encryption, there is no risk such as interference, disclosure, sniffing, and spoofing. Safe and foolproof user authentication ● In order to clarify the identity of the access user, the originator IP address is registered in advance in the user management system, which prevents unauthorized third person access. ● A one-time password is used for user authentication. A one-time password is valid for only one login session or transaction. After it is automatically issued to the user, it can only be used by that person. This minimizes the risk of a password being stolen, and avoids the risk of abuse. Security by access monitoring ● In order to detect an unauthorized access from hackers early on and to take effective measures against the problem, YOKOGAWA has established the 24/7 access monitoring system operated by security experts. If the system is attacked by hackers, the entire network is shut down and any potential damage is minimized. VPSRemote/Remote Solution Service is a part of the Lifecycle Agreement that helps customers maintain stable operation of their systems. YOKOGAWA ELECTRIC CORPORATION World Headquarters 9-32, Nakacho 2-chome, Musashino-shi, Tokyo 180-8750, Japan http://www.yokogawa.com/ Subject to change without notice. All Rights Reserved. Copyright © 2014, Yokogawa Electric Corporation [Ed:03] VPSRemote™ Remote Solution VPSRemote is a registered trademark of Yokogawa Electric Corporation. All other company names and product names that appear in this document are trademarks or registered trademarks of the respective companies.

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VPSRemote Remote Solution-2

Preventive Maintenance Recovery Support VPSRemote™ - By reducing distance and time, issues related to operation and maintenance are resolved. Operation Support YOKOGAWA provides high-speed connection to the customer’s system. With the highly secure VPSRemote system, we firmly support our customer’s maintenance operations. Recovery Support Preventive Maintenance By reducing time, efficient maintenance is achieved Analyzing operation data, and preventing trouble in advance System Monitoring Service Remote Maintenance Service This service allows us to remotely connect to the customer’s system in...

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