UNTHA Service products
24Pages

UNTHA SERVICE COMPETENCE CENTER Professional customer service from the manufacturer

Reliability throughout the lifetime of your unit! Table of contents Reliability throughout the lifetime of your unit 02 Original UNTHA spare and wear parts Change of cutting units, change or rotation of indexable cutters Reconditioning service Supervisory operations Remote Service UNTHA GENIUS Exchange service for components UNTHA SERVICE COMPETENCE CENTER User training UNTHA Carefree Packages Service Helpline and Support Levels UNTHA Service Competence Center UNTHA shredders are used around the world and are valued for their longevity and reliability. But when there is a sudden stoppage or...

UNTHA Service Competence Center Management Back Office Technical Support Electrical Support Spare Parts and Logistics Repair Service Service Technicians UNTHA Service Helpline Phone Fax Email Web To be able to process your order properly, we would ask you to please have the following information ready: Serial number Machine type Hours of operation Serial number of components (if applicable) Year of manufactur

Service Helpline Support Levels Prompt assistance for problems and questions 1st Level Support A highly qualified team of service engineers guarantees fast, competent solutions to any problem. When you buy an UNTHA shredder, you enter a long-term partnership. Our experienced support engineers will support and accompany you throughout the product lifecycle. They know your shredders down to the smallest detail and will be your first point of contact for problems, service enquiries, deliveries of spare parts or other services. 2nd Level Support If your issue is particularly complex, our...

UNTHA carefree packages BASIC Because failure safety is the most important Nothing is more frustrating than a production machine stopping unexpectedly. To ensure the highest degree of reliability and maximum effectiveness across your shredder’s whole lifecycle, we offer you service packages tailored to your requirements. The scope of the services ranges from inspection to timely maintenance to full service at a fixed price. Maximum production safety and low risk of failure Plannable costs and deadlines Optimum machine performance No effort required for planning or coordination by the...

User training Qualified training for your operating personnel An important factor in the success of a business is well-trained personnel. Therefore, we offer your employees comprehensive user training. Explanation of functions, operation and maintenance, troubleshooting as well as tips and tricks are the basic elements. Practical exercises complete the training. The user training sessions can be held at your premises or in our company training rooms. Your employees will be brought up to the latest standard of knowledge Your employees will receive information on the latest developments,...

Inspections Regular checks reduce expensive machine failures Regular inspections of the shredder increase its availability and reduce the risk of your machine failing unexpectedly. Our very experienced service engineers will check the condition of your shredder and give you expert recommendations on its use. In doing so, necessary service work can be planned on time before an unexpected downtime. Increased machine availability and productivity Quick overview of the machine’s current condition Qualified inspection report Basis for decisions concerning further investments Brief downtime...

Installation and set-up Professional support for a seamless start A professional installation and set-up by the manufacturer gives you the security that your shredder will work optimally in the on-site conditions from the first day. Your employees will also be provided with optimum training on how to operate the machine. Thus, nothing will stand in the way of your machine operating seamlessly and efficiently. Prevention of loss of quality and loss due to defective goods from the beginning Immediate support from UNTHA specialists on site An optimum and seamless start thanks to a qualified...

Maintenance Regular maintenance works ensure a long lifespan for the machine To guarantee the shredder’s efficiency and reliability, regular maintenance is essential. Our service engineers will carry out all routine work on your machine and inform you of its current condition. You will reap the benefits of a machine that works flawlessly and will last a long time. Regular maintenance will extend the machine’s lifespan significantly and reduce the risk of an unplanned stoppage. Highly qualified and experienced UNTHA service engineers will carry out all maintenance works. An investment that...

Repair and upkeep Quick and competent resolution of problems Doesn’t work – doesn’t exist: we solve every problem. Our service engineers are known for restoring the availability of your machines within a short period of time, so that you can start producing again quickly. The repair works can be carried out on site or in our modern service centre. Quick and optimum help on site Use of original parts to ensure seamless implementation Tips and tricks for the machine’s operation and handling Competent service engineers available worldwide Quick reaction times Assistance and prior diagnosis...

Original UNTHA spare and wear parts Video Safe, high-quality and perfectly adapted to your shredder Our original spare parts are components that have been tested a thousand times, and we even use them in our new machines in this state. They always provide the ideal interaction between all components, and therefore maximum reliability. Our customers are always at the forefront of technology with UNTHA’s original spare parts. In addition, only original spare parts guarantee warranty claims and limitation periods. Minimising unplanned downtimes Maintaining availability High quality “Made in...

Change of cutting units, change or rotation of indexable cutters Professional change of cutting units by experts Every cutting unit in a shredder wears out in the course of its service life, and with a certain degree of wear, is no longer economical. Throughput rates fall, use of electricity and the cost of personnel rise. UNTHA service engineers have the necessary specialist tools and know best how to change or rotate your cutting units quickly and professionally. After a brief downtime period, the shredder will soon be available again. Over the course of changing the cutting unit,...