Commercial Service Brochure
Commercial Service Brochure
TennantTrue® Commercial Service offers optimized equipment performance and low total cost of ownership through a variety of service plans tailored to meet the needs of commercial customers. The service aims to create a cleaner, safer, and healthier world by ensuring optimal machine performance and reducing downtime.
- Road Runner: Designed for run-to-fail customers with a 24-hour response time and a 95% uptime goal. Services are paid based on actual labor and parts.
- Block of Time: Provides consistent service with the same technician on-site weekly or bi-weekly, ideal for environments with diverse equipment.
- Safety & Performance Inspection: Offers visual inspections to ensure proper operation and maintenance protocols.
- Pay As You Go: Scheduled maintenance at regular intervals, paid based on actual labor and parts.
- Silver Service: Predictable routine maintenance costs with planned maintenance and select parts included.
- Gold Service: Comprehensive maintenance and breakdown coverage, including most parts and wear items.
- Hassle Free: Complete service coverage including maintenance, repairs, parts, and daily misuse, offering peace of mind.
- Timely and efficient service to maintain high machine uptime and performance.
- Service plans tailored to customer needs, ensuring consistent cleaning and facility standards.
- Proactive communication and factory-direct technicians for unparalleled customer experience.
- Real-time access to maintenance history and service performance metrics through IRIS Service Reporter.
- Randy Kauppi praises the quick response and effective service, ensuring minimal downtime.
- Tom Hunter appreciates the reliable service that prevents production halts.
- Linda Roberts values the timely maintenance and transparent communication.
- Gene Woodard highlights the effectiveness of Tennant accessories in improving team efficiency.
For more information, contact Tennant at 1-800-553-8033 or visit www.tennantco.com.
Catalog excerpts
TennantTrue Commercial Service ®
Open the catalog to page 1
Tennant commercial service is focused on the needs of the commercial customer by providing an unparalleled customer experience through competitive offerings, factory-direct technicians, proactive communication throughout the service process and consistency with each interaction. CHOOSE THE BEST PLAN FOR YOU ROAD RUNNER Designed for the run-to-fail customer, this plan provides a response time service level agreement within 24 hours and an uptime goal of 95%. Pay for services when performed based upon actual labor and parts. TENNANTTRUE service keeps your equipment RUNNING AT ITS BEST BLOCK OF...
Open the catalog to page 2
T RU ST TENN A NTTR UE ® SERVI CE TO DELIV ER echnical Expertise – Unmatched T knowledge of Tennant equipment. C LEAR ADVANTAG E S “’M NEVER DOWN LONGER THAN A DAY.” I “ use Tennant [Service], their staff is just awesome. I make one phone call, I I ontinental Coverage – Tennant's C can have a technician out right away, so I’m never down longer than a day. factory-direct network of 450+ techs Even if he has to order parts, I’m up and running fairly fast. The service is plus over 80 authorized dealers and just wonderful” distributors provide consistent service — Randy Kauppi, Facility Lead, Aveda...
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