The Future of Support
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The Future of Support myConnect. Maximum support – Full networking

With myConnect to the Smart Factory | With myConnect to the Smart Factory myConnect is our answer to the digital age. The modular platform provides access to a wide range of functions, which enables you to react quickly in the event of a disruption to your production process. In addition, you have a real-time overview of all your data. The heart of myConnect is the fully integrated Site Control. This link enables direct communication with the CPU and HMI of your injection moulding machines with our software solutions. myConnect Site Control Using this platform, you can access a wide range...

myConnect Structure and set-up. – Full connectivity If several machines are in use, they are combined in a network. The network can be accessed via both fixed and mobile terminals. In this way, data queries can be aggregated over an entire site, for example. You always have an overview of your entire production. – Secure connection If a fault occurs, you can open a service request immediately. myConnect establishes a connection to the central server via a secure VPN tunnel and places a request in our service message system. The TÜV IT certification for the connection ensures maximum...

– Maximum data protection – Next Level Support The central server, which acts as an intermediary between the customer and Sumitomo (SHI) Demag, is operated exclusively in Germany and is subject to the strict data protection guidelines of the DSGVO. An active connection will only be established with the consent of both parties. Once the connection is established, the complete digital service world of Sumitomo (SHI) Demag opens up to you. In addition to access to our extended live support functions, such as direct communication with one of our service employees, access to our database for...

MYCONNECT BASIC. mySupport Live Support myLiveCycleLog Full overview Original parts with one click myConnectApp Always informed

Fully integrated in the press controls Digital machine documentation As soon as a fault occurs, you can send a service request to Sumitomo (SHI) Demag at any time directly from the machine operating terminal, your PC or a mobile terminal. This gives us the opportunity to connect remotely directly to the machine in order to carry out a precise analysis and solve the problem quickly. All digitally available documentation can be called up immediately for your plant. When the documents are called up, the system automatically checks whether updates of the requested data are available at the...

History always available Online spare parts catalogue All essential events of your machines are documented. Thus you have the possibility to trace the complete history for all your machines at any time. Online access to the specific spare parts catalogue of your machines. This enables you to directly identifythe required spare parts by means of images and drawings. This allows you to select the right spare parts easily, quickly and independently. This saves valuable time during a production stop.

myConnectApp Mobile control With myConnect App you can keep track of your machinery even when you are on the road. You can display the most important key figures, such as o perating status, order progress, rejects and the e xistence of faults. In addition, you have the possibility to send a service request (call for help) and view existing service requests for all your machines.

MYCONNECT PREMIUM. mySupport Premium Always and everywhere KnowHow at the touch of a button mySmartVision Full view myMaintenance Cleverly planned myProduction Complete control

mySupport Premium 24h – 7 days – 3h reaction time Application technical support Online support around the clock, seven days a week, with a guaranteed response time of three hours from the time a problem is reported. All mySupport functions, such as direct communication with our service staff, are naturally integrated. During our business hours you will receive online support from our application technology department five days a week (Mon - Fri). By means of chat f unction, video or VNC connection a common process adjustment can be carried out directly at your plant. In this way you can...

mySmartVision Service technician sees the situation on site You will receive a fully configured pair of Smart Glasses on which our service app is already pre-installed. Using the conference function, you can quickly resolve the fault in question in direct communication with one of our service staff via video chat. In addition, our employee can import required documents such as circuit diagrams or similar directly into the glasses. This guarantees a quick solution to the problem.

Clear maintenance planning Production data at a glance A maintenance manager for all maintenance tasks on the press, including documentation of tasks and recommendations for the necessary tools and consumables. The maintenance tasks of each individual machine are synchronised with the PC software. This gives you an overview of all pending maintenance tasks for the entire connected machine park. This enables optimum planning and coordination as well as on-schedule execution of the pending maintenance tasks. With the help of up to 16 individually configurable dash oards, you can visualise any...

myConnect Basic mySupport myDocumentation myConnectApp mySpareParts myLiveCycleLog myConnect Premium myConnect Site Control mySupport premium mySmartVision One time only Save up to 60% on the basic price* Subscription period* Use longer and save money! The more machines, the lower the price The graphics only serve to illustrate the offer and do not give any information about the exact cost savings! Please contact us directly to f

Contact us directly! Together we will find the perfect myConnect package for you. Your contact Spare parts team T 0911 - 5061/306 E sdg.spareparts@shi-g.com

All data and information in this brochure has been compiled by us with the greatest care, but we cannot guarantee its accuracy. Furthermore, we would like to point out that individual representations and information may deviate from the actual delivery status. 01.2021