Customer Care STUDER

Product catalog summary

About Us
UNITED GRINDING Group is a leading manufacturer of grinding, eroding, laser, and measuring machines, as well as machine tools for additive manufacturing. With over 2,500 employees and more than 20 locations worldwide, the group is organized to efficiently serve customers globally. The company offers a wide range of machines through its brands like MÄGERLE, BLOHM, JUNG, STUDER, and others, providing solutions for high-precision component production.

Machinery Range
The portfolio includes universal internal cylindrical grinding machines suitable for various applications, production internal cylindrical grinding machines for custom to large-scale production, and radius internal cylindrical grinding machines for flexible machining. Conventional and universal external cylindrical grinding machines are also available, along with combination grinding machines that integrate multiple machining processes.

Fritz Studer AG
Located in Thun and Biel, Fritz Studer AG specializes in high-precision cylindrical grinding machines for small to medium-sized workpieces, serving industries such as automotive, aerospace, and medical. With over 25,000 machines delivered worldwide, STUDER is a market leader known for quality and precision.

Services Overview
STUDER offers innovative system solutions, including standard loading systems and specialized software. The company emphasizes research and development, with over 80 engineers working on new technologies. Swiss production focuses on core competencies like cylindrical grinding and precision machining.

Customer Care
STUDER provides comprehensive customer care, including commissioning, prevention, emergency support, and additional services. The customer care portfolio ensures machine performance, prevents downtimes, and offers global support through a network of service engineers and spare parts availability.

Additional Services
STUDER offers services like production monitoring, process engineering, upgrades, and automation to enhance machine productivity and adapt to market changes. The company also provides machine overhauls and warranty extensions to maintain machine reliability.

Catalog excerpts

CUSTOMER CARE NEAR YOU, WHEREVER YOU ARE, WITH MORE THAN 200 CONTACTS CONVERSANT IN 10 LANGUAGES. A member of the UNITED GRINDING Group

Open the catalog to page 1

CUSTOMER CARE OUR PORTFOLIO CONTAINS THE RIGHT MACHINE FOR ANY GRINDING TASK UNITED GRINDING Group is one of the world’s leading manufacturers of grinding, eroding, laser, and measuring machines as well as m achine tools for additive manufacturing. With roughly 2’500 employees at more than 20 manufacturing, service, and sales locations, the Group is organized in a customer-oriented and efficient way. Through its MÄGERLE, BLOHM, JUNG, STUDER, SCHAUDT, MIKROSA, WALTER, EWAG, and IRPD brands, as well as competence centers in America and Asia, UNITED GRINDING offers broad application expertise, a...

Open the catalog to page 2

CUSTOMER CARE INNOVATIVE SYSTEM SOLUTIONS Development of standard loading systems such as easyLoad, ecoLoad and smartLoad, as well as the StuderWIN, StuderGRIND and StuderTechnology software. Grinding of various applications in the automotive and automotive supplier, medical technology and precision engineering industries. Development and application of technologies and processes to save energy and costs. Energy-efficient manufacturing and production concepts. Extensive knowledge of technology and processes acquired over many decades. Certification to ISO 9001, ISO 14001, OHSAS 18001 and VDA...

Open the catalog to page 3

CUSTOMER CARE CUSTOMER CARE – NEAR YOU, WHEREVER YOU ARE Our regional service managers and technical spare parts consultants are available to you by telephone at our main office in Thun. Our qualified service engineers are stationed across Europe and can be with you in the shortest possible time. STUDER is a market and technology leader in universal, external, internal and form grinding. To make sure things stay this way, you have access to over 200 contact partners who are conversant in 10 languages. UNITED GRINDING North America, Inc, StuderTec K.K. Consulting several customer care consultants...

Open the catalog to page 4

CUSTOMER CARE OUR CUSTOMER CARE SERVICES OUR CUSTOMER CARE PORTFOLIO TOP MACHINE AVAILABIITY WITH CUSTOM SUPPORT With a STUDER machine, you have a product of the highest quality. In order to ensure that your STUDER machine operates flawlessly for a long time and delivers highly accurate grinding results, we have developed our Customer Care concept. Following commissioning of the machine, a wide range of product and services are available to fulfill any and all of your needs. We commission your new machine and train your operating personnel. Experience of several hundred commissioning procedures...

Open the catalog to page 5

CUSTOMER CARE Should the machine stop working, despite good prevention, we can support you in the shortest possible time thanks to our services. Thanks to our services, your machine will work as reliably as on day one after many years. Remote Service Our digital Remote Service is an integrated solution for language-independent, quick, and system-specific support for your machine. Request STUDER expert support at a click – completely without any need for travel. Global engineer network Over 70 of our qualified service engineers are stationed across Europe and can be with you in the shortest possible...

Open the catalog to page 6