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CUSTOMER SERVICE & SUPPORT

CUSTOMER SERVICE & SUPPORT

CUSTOMER SERVICE & SUPPORT

Product catalog summary
Overview: SSI SCHAEFER provides comprehensive solutions and services for intralogistics, focusing on future-proof logistics that integrate seamlessly into operational processes. Their approach combines an integrated system philosophy with a broad product portfolio and extensive services.
Customer Service & Support 4.0: SSI SCHAEFER emphasizes the importance of digitalization in revolutionizing logistics and service processes. They offer a wide range of services utilizing advanced technologies like augmented support and data-driven prevention. Service Account Managers are available to tailor service packages to customer needs, ensuring maximum availability and rapid response.
Service Offerings: The company provides global spare parts service, SSI Resident Maintenance®, 24/7 technical support, call-out support, augmented support, maintenance, retrofit, system monitoring, safety inspection, training, certification, and rack inspection. These services are categorized into preventive services for system protection and reactive services for rapid problem-solving.
Life Cycle Management: SSI SCHAEFER offers services to extend the service life of systems through on-site service, modernization, expansion, and access to original spare parts.
Mandatory Annual Inspection: Storage facilities and racking systems require regular inspections by qualified personnel as per DIN EN 15635 standards. SSI SCHAEFER provides certified inspectors for these mandatory inspections, covering various racking systems such as modular shelving, pallet racking, cantilever racking, and more.
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Catalog excerpts

CUSTOMER SERVICE & SUPPORT-1

CUSTOMER SERVICE & SUPPORT Extract from general catalog

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CUSTOMER SERVICE & SUPPORT-2

SSI SCHAEFER – comprehensive solutions and services for your intralogistics Future-proof logistics solutions must fit seamlessly into your operational processes, be infinitely expandable, and adapt flexibly to new conditions. This requires experts who do not think in terms of individual solutions but in terms of systems. At SSI SCHAEFER, a combination of this integrated system philosophy, our broad product portfolio and extensive services are the basis of our success.

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CUSTOMER SERVICE & SUPPORT-3

Customer Service & Support On-line shelving / KDR shelving Cantilever racking Pallet racking ■KWVYTHm Longspan racking Modular shelving Customer Service & Support

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CUSTOMER SERVICE & SUPPORT-4

Customer Service & Support Customer Service & Support 4.0: The future is now Digitalization is not only revolutionizing production and logistics but also subsequent business processes such as service and support. SSI SCHAEFER offers you a broad portfolio of services, which utilize state-of-theart technologies such as augmented support or data-driven prevention. You convert your processes to Industry 4.0 – we assist you with Customer Service & Support 4.0. Our Service Account Managers serve as your central contact person for all service inquiries and also compile your tailored service package....

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CUSTOMER SERVICE & SUPPORT-5

Customer Service & Support 4.0 Preventive Services: Optimum system protection SSI SCHAEFER carries out maintenance activities, inspections, safety inspections and system monitoring with qualified technicians. We also offer comprehensive trainings for the correct handling and maintenance of your system. Rack Inspection Training and Certification Cyber Security Life cycle management: Service life extension Extend the service life of your system with complete on-site service from our technicians, through modernization or expansion along with original spare parts from our web shop. Customer Service...

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Customer Service & Support Storage facilities and racking systems are work equipment. In terms of safety, this equipment has to be inspected regularly by a qualified person. The process of these expert inspections are defined in the standard DIN EN 15635. Our certified and experienced rack inspectors dispose of the required expertise to perform such expert inspections. Contact us! We will provide advice and support. ► Live storage shelvings

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CUSTOMER SERVICE & SUPPORT-7

Rack safety inspection F5 Customer Service & Support Bereitstell- / KDR-Regale

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All SSI SCHÄFER catalogs and technical brochures

  1. PERFECT FLOW

    16  Pages

  2. CASE STUDY

    7  Pages

*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.
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