SMYCALL A TAILOR-MADE SERVICE PACKAGE SMYCALL after sales services To preserve efficiency and performance of the supplied installations, SMI offers a series of after-sales services in order to provide customers with a targeted assistance and an efficient support. Two different service packages are available, one including front-line services, the other one including the additional service of augmented reality. ADVANTAGES OF SMI AFTER-SALES SERVICES All SMI after-sales services are based on a customer-oriented vision. SMI goal is giving the customer the possibility to choose the most favoured service depending on the specific situation. Further high-tech services have been recently developed, ensuring a smart, targeted assistance, reducing on-site interventions and accelerating the process of problem solution; besides these, the customer has always the possibility to choose the traditional services. Independently of the selected tool, SMI staff ensures the most: • Rapidity of intervention • Efficiency • Rapidity of problem solving Contact us for more information: Via Carlo Ceresa, 10 I-24015 San Giovanni Bianco (BG) Tel.: +39 0345 40.255 - [email protected] www.smigroup

SMYCALL: A TAILOR-MADE SERVICE PACKAGE FRONT-LINE SERVICE The front-line service package includes the following tools: Assistance over the phone: by dialing the number +39.0345.40255 you can contact a specialized technician in the Customer Service. Should everyone be busy at the moment, you will be called back as soon as possible (*). Access to Smyzone H 24/7: by entering your credentials, you can access Smyzone from your PC, tablet or smartphone, where you can find a large database of technical information about your installation. In particular, it is possible to consult the machine technical...