SMI AFTER SALES A WIDE RANGE OF SERVICES DESIGNED FOR YOU SMI AFTER SALES SERVICES The wide range of SMI products is combined with countless services aimed at preserving machine efficiency and profitability over time. These services are based on the latest technologies, an element that together with the experience of highly skilled technicians, results in fast troubleshooting, time saving and easy maintenance. QUICK ONLINE SUPPORT CHAT As a good alternative to a phone call, the chat service dedicated to SMI customers (Smychat) enables to add pictures or other attachments, with considerable advantages in terms of communication, time saving and troubleshooting. HELP DESK PRIORITY Preferential access to online assistance, discounts on on-site interventions and additional tools for an all-around support: these advantages can be obtained by subscribing to a package of premium services (Smypass Priority), aimed at ensuring an even faster and more efficient support. The services included in this package are: priority access via phone call, chat or website for technical assistance with an operator, remote internet connection, 10% discount on technical interventions, access to a database containing technical documents, FAQs and troubleshooting tools. AI TECH SUPPORT The AI Tech Support is a virtual assistant available 24/7 on the Smyzone portal. It allows users to interact in real time, ask detailed questions about their machines and receive immediate, comprehensive answers. The system provides immediate support with operational procedures, step-by-step instructions and detailed maintenance information. It can manage conversations in multiple languages, automatically adjusting to the user’s preferences, which ensures a more intuitive and accessible experience while minimizing the risk of miscommunication. Depending on the query, the chatbot delivers answers using not only text but also multimedia content such as images and videos. A mobile web app version is also available for enhanced flexibility. AR SMART GLASSES In order to make customer assistance even easier, faster and smarter, a new support tool has recently been introduced: AR Smart Glasses. Providing audiovisual assistance, they offer considerable advantages, including: cost and time savings on on-site interventions, efficient troubleshooting, ease of use and immediate communication. REMOTE SUPPORT Performance of remote support and troubleshooting through a Remote-Control Software not only allows troubleshooting and solving operational problems, but also the installation of the latest updates of SMI machine control software. This results in greater machine efficiency, as the control program is always updated to the latest version. Contact us for more information: Via Carlo Ceresa, 10 I-24015 San Giovanni Bianco (BG) Tel.: +39 0345 40.255 - [email protected] www.smigroup.it

SMI AFTER SALES: LIFECYCLE MANAGEMENT SERVICES SMYZONE PORTAL Smyzone is SMI’s integrated customer service portal, where all after-sales services are centralized. By accessing this platform, users can request spare parts quotes, consult manuals, access technical guides etc., making the full SMI after-sales experience accessible with just one login. CUSTOMIZED MAINTENANCE AND SERVICE CONTRACTS SMI offers customized maintenance and service contracts tailored to the specific requirements of each customer. These agreements are designed to provide maximum flexibility and ensure that every operational...