Introduction
This document outlines the features and benefits of SMI's new augmented reality tool designed to enhance customer support through efficient and easy-to-use technology.

Specifications
The tool involves the use of augmented reality glasses that allow operators to connect with SMI's Help Desk for real-time troubleshooting. Key specifications include:

• Augmented reality glasses with a 1-year valid license
• Wi-Fi IEEE 802.11a/b/g/n/ac network connection
• Recommended internet speed for video streaming
• QR code license for service access

Procedures
In the event of a machine issue, the operator uses augmented reality glasses to scan a QR code, connecting them with SMI's Help Desk. The technician can then view the operator's perspective in real-time, facilitating guided troubleshooting.

Benefits
The augmented reality tool offers several advantages:

• Eliminates the need for email attachments for support
• Enables real-time audiovisual support for efficient problem-solving
• Facilitates the sending of specific documentation directly to the operator's glasses
• Reduces physical distance and on-site intervention costs
• Minimizes machine downtime, enhancing productivity

Customer Requirements
To utilize this tool, customers must subscribe to an annual contract that includes the glasses and software license.

Conclusion
SMI's augmented reality tool represents a significant advancement in customer support, offering a smarter, quicker, and more customer-oriented service.