CORPORATE GUIDE

SMC is pursuing worldwide customer satisfaction and supporting automation through the most advanced pneumatic technology. The 21st century — with the revolution in global IT, Information Technology, business methods are undergoing great changes. In these quickly developing ever changing times, customer satisfaction can only be achieved by a clear understanding of our customers' goals and objectives. Therefore, SMC has built an organization that listens carefully to our customers and responds quickly and specifically to their needs. SMC has established a wide spread global network of locations...

Pneumatics contributes to automation in every industry. The stage is set for infinite application expansion of pneumatic control technology. The development of sophisticated automation in the industrial world has been a spark for the rapid growth in the use of pneumatic components. From a mainstay of core industries such as automotive, consumer electronics and food processing, pneumatic components have moved into a wide range of other industrial fields. High technology applications are growing especially fast, making pneumatics indispensable in high tech industries such as Information Technology....

m^Ml 1,000,nDnB620,000o ^^--XH^ig-f SJS^ft ^'Jx-J/g^ 11,000 basic models, and 620,000 variations. A wide range of variations to accommodate diverse applications. A complete line-up of pneumatic control systems Customers' needs, today, are in state of transition, from standardization to diversification. As a general supplier of pneumatic components, SMC pro- vides the ideal products for multiple applications and complete systems. Therefore, a broad range of pneumatic variations is offered for each system component. This complete array of products results in SMC pneumatic systems that are capable...

SMC's staff of 1,360 experienced engineers provides quick solutions for our customers' specified requirements. As demonstrated by merging with the most advanced fields, typified by the Information Technology industry, it establishes that pneumatic control is entering a new era of high technolo- gy. SMC is responding with improvements in quality, preci- sion, durability, and incorporating high level multiple functions, miniaturization and new materials. Research and development in multiple fields are being pursued by us, pro- ducing a succession of new products to satisfy customers' specified...

A global engineering network of technical centers has been opened in the United States, Europe and China, together with Japan. Following the basic concept of developing products from the customer's standpoint, SMC is dedicating a large staff and large financial resources to research and development. This is undertaken to promote research on basic technology with future potential and to produce products that are adapted to the needs of the marketplace in a timely manner. To provide positive and speedy response to the problems presented by customers throughout the world, technical centers have...

SMC's unique production system achieves high quality, low cost and a short lead time. SMC products reflect a market trend towards greater diversi- fication with a vast array of 11,000 basic models and over 620,000 variations. This is made possible by an integrated production system that includes casting, machining, surface treatment, coating, assembly and inspection, all performed in SMC's factories. Furthermore, we use a unique production control system in which instructions for all production oper- ations are performed automatically based on information from orders received. As this result,...

A global production network supports a stable & continuos supply of high quality products throughout the world. SMC delivers products for world markets from five key factory locations in Japan, in the Tsukuba district of Ibaraki prefec- ture and the Soka district of Saitama prefecture, as well as from other key locations in China and Singapore. Additionally, to respond quickly and increase flexibility to the demands of the local market, overseas production facilities have been es- tablished in SMC subsidiaries around the world. Production Facilities Tsukuba Area (Ibaraki Prf.) *»»Bfll:i71,408nf...

Sales & Communication Network "One to one" communication is facilitated through a highly extensive network, sharply focusing on SMC customers, and highly experienced sales support organization. In satisfying each individual customer, SMC believes it is es- sential to promote sales activities that emphasize personal contact. The function of our sales staff is not simply to take the customer's order, but to accurately gauge the customer's needs and desires. They play an important role in the devel- opment of new products and services by providing vital feed- back to the technical and production...

Sales & Communication Network Our goal of "32% global market share" has been achieved with local subsidiaries in 50 countries worldwide. Germany SMC Pneumatik GmbH China SMC (China) Co.,Ltd. Taking its first step in Australia in 1967, SMC continued to move quickly into the international marketplace, and has steadily established local subsidiaries and distributors in the major countries around the world. The current total has reached 400 locations in 78 countries. With the expansion of its international network, SMC has earned a solid reputation as reliable international brand, and has exceeded...

Reliable quality of products in the global market To enable our customers throughout the world to use our products with even greater confidence, SMC has obtained certification for international standards "ISO9001" and "ISO14001", and created a complete structure for quality as- surance and environmental controls. SMC products pursue to meet its customers' expectations while also considering company's contribution in society. This is an international standard for quality control and quality assurance. SMC has obtained a large number of certifications in Japan and overseas, providing assurance...