24-hour helpdesk EXPERT SUPPORT AROUND THE CLOCK SICK Product and system support Sensor Intelligence.

TECHNICAL ISSUES? WE ARE HERE FOR YOU. Sometimes technology doesn’t do what it’s supposed to. That is where we come in. We offer technical assistance with your application via our telephone support. We can also provide remote support by dialing directly into the customer system. For a fast and efficient solution – even from a distance. Our qualified SICK engineers are available to help you up to 24 hours a day, up to 7 days a week. With detailed knowledge and extensive practical experience. From case to case. And from beginning to end: every one of your support requests is entered in the system...

Maintenance Regular maintenance is key to ensuring maximum availability over the life of your system. The service technicians from SICK have access to the latest software versions and carry out maintenance based on the latest information. They use the diagnostic software that we developed in house to quickly analyze the status of individual sensors or systems and they follow tried-and-tested checklists to the letter on site. Document management If necessary, you can use SICK’s remote service platform to access the system descriptions online (e.g., operating instructions, maintenance reports,...

24-hour helpdesk PRODUCT AND SYSTEM SUPPORT 8/5 helpdesk with or without remote support The 8/5 helpdesk provides support from qualified SICK engineers for 8 hours a day, 5 days a week. This contract covers the requirements of customers who need high system availability during the day in a normal working week. 24/6 helpdesk with or without remote support The 24/6 helpdesk provides support from qualified SICK engineers for 24 hours a day, 6 days a week (Monday to Saturday). This contract covers the requirements of customers who need maximum system availability around the clock for a working week...

YOUR SOLUTION AT A GLANCE Making initial contact Is there an error message on your device? Do you have an unresolved technical issue? Contact our SICK helpdesk. Problem recorded As soon as we have allocated your request, it will be handed over to one of our SICK experts. This expert will contact you directly. The solution is provided directly over the phone and can be optionally supplemented by the secure remote support on the customer system. We guarantee rapid response times in line with your requirements. Once the fault has been rectified successfully, your system availability will be promptly...

24-hour helpdesk PRODUCT AND SYSTEM SUPPORT Product description SICK is there to provide expert support by phone within a set response time - including assistance with technical issues and analysis of errors affecting devices or systems. Additional services are also available, such as remote support. This provides access to the customer's system and makes it possi-At a glance • Helpdesk during office hours (8/5) or outside office hours (24/5, 24/6, 24/7) • Trained staff to provide support during troubleshooting and when replacing components Your benefits • No worries: Helpdesk experts can be reached...

product and system support 24-hour helpdesk product and system support 24-hour helpdesk Product area Product segment Product family group Prerequisites Detailed technical data Features Products and systems SICK Lifetime Services Product and system support Systems accepted by customer (site acceptance test (SAT)) The helpdesk is contacted by a trained technician of the customer Technical communication systems are available Recommended spare part package is available to the customer on-site register at www.sick.com to take advantage of our following services for you 0 Access information on net...

SICK AT A GLANCE SICK is a leading manufacturer of intelligent sensors and sensor solutions for industrial applications. With more than 8,000 employees and over 50 subsidiaries and equity investments as well as numerous agencies worldwide, we are always close to our customers. A unique range of products and services creates the perfect basis for controlling processes securely and efficiently, protecting individuals from accidents and preventing damage to the environment. We have extensive experience in various industries and understand their processes and requirements. With intelligent sensors,...