The Best CustomerCare
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We’re there when you need us.

What’s the point of having the world’s best mobile gantry crane if you can’t operate it for lack of parts or service? Good service and support shouldn’t be an option. That’s why Shuttlelift has developed a comprehensive program to support every crane we sell with the best in parts, service, technical training and support. No matter where you are in the world, there’s a Shuttlelift dealer and service team ready to SERVICE • SUPPORT • SOLUTIONS CustomerCare The best CustomerCare 2 Genuine peace of mind with Shuttlelift’s CustomerCare. No one understands your Shuttlelift gantry crane better...

provide you with the parts and service you need to get your crane back into operation with a minimum of downtime. Providing maximum operating efficiency from your Shuttlelift gantry crane requires more than great field support. It also requires operator and service training before the crane is ever put into service. This ensures safer operation and a longer service life. When it comes to training, our staff and dealers are the best. At Shuttlelift we take great pride in the quality construction of our cranes. That’s why we offer a 1-year, 2000-hour limited warranty. Add our outstanding...

SERVICE • SUPPORT • SOLUTIONS CustomerCare At ShuttleLift we make sure that all common wear and proprietary parts are in-stock and ready for immediate shipping. Our parts technicians, order entry process and shipping system are dedicated to getting you the part you need whenever and wherever you need it. What’s more, every Shuttlelift replacement part is made to the same exacting quality standards as the original that came with your crane. Shuttlelift also provides a convenient online parts ordering system which extends access to parts ordering information from anywhere in the world,...

Technical Support and Service 5 IF your crane is out of service it’s your money on the line. That’s why our CustomerCare program is designed to respond to your needs as rapidly as possible with expert technical assistance either on the phone or on the job site. Our highly trained engineers and technical staff work with our distributors and dealer partners around the world to provide the support you need when you need it. Local dealer support. Every crane we sell is backed with Shuttlelift’s team of factory experts, who work hand in hand with your local dealer to diagnose and coordinate...

SERVICE • SUPPORT • SOLUTIONS CustomerCare Training 6 Our training staff is there to help you improve crane safety and efficiency and to limit downtime caused by inadequate maintenance procedures. Operator and maintenance training can either be scheduled on-site, or at the Shuttlelift factory in Sturgeon Bay, Wisconsin. Shuttlelift also provides operator and maintenance training programs for older machines. Operator training. Our expert trainers are able to teach the fundamentals of rubber tired gantry cranes, including proper usage of all advanced features. Operator training will help you...

7 Technical Publications shuttleLift maintains a complete library of operator and maintenance manuals for current as well as older mobile gantry cranes. These manuals provide detailed instructions for operational safety as well as machine maintenance and repair. Exploded view illustrations make it easy to identify individual components and parts, making incorrect parts ordering a thing of the past. Operator and maintenance manuals. Operation and maintenance manuals are valuable tools designed for each specific model. These instructional guides have been created by our factory experts and...

Information contained within this brochure is believed to be correct at time of printing. Options, features and specifications are subject to change without notice. 1-2009 Printed in USA © 2009 How we build them is why they perform so well. At Shuttlelift, the attention to detail used when building our machines shows in our finished product. Each of our employees gives the utmost care to building our equipment and our quality control department is always looking out for our customers by discriminating against the slightest defects. When you combine highly focused people with great...