Service Support

Service Support

Product catalog summary
Overview: The document outlines the dynamic balance metrology testing services provided by Shanghai Jianping Testing Center, which is accredited by CNAS. The center offers testing services in accordance with international (ISO) and national (GB/T) standards for dynamic balancing machines.
Accreditation and Testing Capabilities: The center has accreditation for six projects related to dynamic balancing machines, focusing on international and national standards. Key testing capabilities include measuring the minimum achievable residual unbalance, unbalance reduction ratio, and couple moment interference ratio on single-plane machines.
Service Offerings: The center provides precision and performance testing for dynamic balancing machines, issues CNAS-accredited test certificates, conducts unbalance tests on standard rotors, and performs quality tests on test masses. Additionally, they offer on-site repair and maintenance services for domestic customers.
Technical and After-Sales Support: Shanghai Jianping has established six sales and after-sales service centers nationwide, offering personnel training, equipment debugging, parts supply, regular maintenance, software upgrades, and fault repair. They utilize a cloud-based after-sales service system for efficient service delivery, including one-key repair reporting and intelligent dispatch.
Customer Service Commitment: The company is committed to providing timely repair services, with a 24-hour response time within the city and 72 hours for other regions. They emphasize customer satisfaction through high-quality after-sales service, leveraging cloud computing and big data technologies.
Technical Solutions and Training: The company designs technical solutions based on customer needs and provides construction technical guidance during project implementation. Post-implementation, they offer customer training to ensure effective use of the solutions provided.
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Catalog excerpts

Service Support-1

Dynamic Balance Metrology Testing 提供有 CNAS 国家认可资质的 平衡机计量检测 GB/T 上海剑平检测中心申请获批的资质认定的实验室认可检测能 力有 6 个项目, 项目涉及领域主要是动平衡机国际标准 (ISO) 和国家推荐标准(GB/T)检测项目。 Shanghai Jianping Testing Center applies for approval of accreditation of laboratory accreditation testing capacity of six projects, the project involves the field is mainly dynamic balancing machine international standards (ISO) and national recommended standards (GB/T) testing projects. Service Support 技术服务 / Technical Service 技术方案设计:透过了解用户的需求及现有的客观条 件为用户带给更好的解决方案 ; 施工技术指导:项目实施的过程中有专门的技术人员 指导,确保工程质量 ; Minimum achievable residual unbalance Unbalance reduction ratio Couple moment interference ratio on singleplane machines 服务内容 / Service content 对客户的动平衡机出具 CNAS 认可的检测证书; Technical solution design: through the understanding of the user's needs and the existing objective conditions , to bring better solutions for users. Construction technical guidance: In the process of project implementation, there are special technical personnel guidance to ensure the quality of the project. Customer training: after the implementation of the project, conduct training for customers. 售后服务 / After-Sales Service 目前公司已在全国设立了 6 个销售及售后服务中心,全 面为客户提供人员培训、 设备调试、 配件供应、 定期维护, 软件升级、故障维修等服务,不断提高服务质量。 公司已设售后服务热线电话 : 021-3997 1327,竭诚为客 户服务。凡接到用户报修后,本公司将在市内 24 小时、 外省市 72 小时,派出维修服务人员到位服务 ( 非工作日 剔除计算 ),负责将机器修复到正常状态。 上海剑平使用云售后服务系统, 包括一键报修, 智能派单, 服务记录上传,维保评价等服务,利用云计算、大数据 等技术,可以快速响应客户需求,通过优质的售后服务 赢得客户信任, 解决客户问题, 提升客户满意度和忠实度。 售后团队合影 客户现场合影 At present, our company has set up 6 sales and after-sales non-working days), responsible for repairing the machine Conduct precision test and performance test to customer’s dynamic balancing machine. service centers throughout the country to provide customers Issue the test certificate accredited by CNAS for customer’s

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