SD After Sale service

Product catalog summary

Introduction to MyServiceSD
MyServiceSD is an exclusive and innovative project designed to provide continuous, prompt, and highly qualified support to customers who purchase cutting plotters. The philosophy aims to transform the customer-supplier relationship into a collaborative team effort.

Full Support and Assistance
SD offers comprehensive technical assistance from the purchase throughout the operational life of the cutting plotters. This includes prompt phone support, quick on-site interventions, and maintenance advice from highly qualified technicians. Key features include a 75% problem resolution rate via phone, nationwide assistance in Italy, and automated ticket management.

Spare Parts and Training
SD ensures the efficiency of its products by maintaining a central spare parts warehouse capable of fulfilling requests across Europe within 24 hours. Customers receive complete and professional training from specialized technicians, ensuring they can fully utilize the plotters' capabilities. Training includes both theoretical and practical components, with technical support materials and participation certificates provided.

Assistance Service Process
The assistance service involves organized team support, ensuring efficiency and timely interventions. The process includes handling incoming calls/emails, opening tickets, contacting customers, and providing on-site interventions within 24-48 hours. The service aims to resolve issues quickly and restore normal production activities.

Contact Information
SD provides contact details for customer support, including phone numbers, email, and operating hours. Customers are advised to provide specific information such as the plotter's serial number, model, and problem description when contacting support.

Catalog excerpts

CNC machining centers Automatic cutting plotters

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Supporto completo Supporto completo Full support Full support Dall’acquisto e per tutta la sua durata operativa, il servizio di assistenza tecnica SD garantisce l’efficienza dei vostri plotter da taglio automatici grazie ad un tempestivo supporto telefonico, a interventi in tempi brevi e con tecnici qualificati. Il nostro impegno per aiutarvi a ottimizzare la vostra produttività non termina con l’acquisto della macchina; personale tecnico altamente qualificato sarà sempre disponibile per fornirvi supporto e consulenza di manutenzione e programmazione dei vostri plotter da taglio per ogni tipo...

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Un team al vostro servizio A team at your service Certificato MyService Certificare un servizio di assistenza in SD significa comprendere lo stato di soddisfazione del nostro cliente ed essere certi della completa risoluzione della problematica segnata, garantendo in tempi brevi il ripristino delle normali attività di produzione. MyService Certificate Certifying an SD assistance service means understanding the state of satisfaction of our customer and being sure of the complete resolution of the reported problem, guaranteeing the restoration of normal production activities in a short time. Servizio...

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Spare parts The efficiency of our products must always be guaranteed and we specifically organized our warehouse to manage promptly the requests coming from all over Europe within 24 hours for orders received by 3pm of the day before. • spedizioni in tutta europa • pronto stock • consegna in 24h • shipping throughout europe • ready stock • delivery in 24h Per ogni installazione i nostri clienti possono contare su una formazione completa e professionale, fornita dai nostri tecnici specializzati SD. La formazione è un processo fondamentale poiché garantisce ai nostri clienti una conoscenza approfondita...

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Orari di apertura/Opening times Lun. - Ven. dalle ore 8:30 alle ore 17:30 / Mon. - Fri. 8:30am - 5:30pm Cosa comunicare ai nostri operatori/Information to be communicated to our operators • Numero di serie del macchinario SD/Plotter serial number • Modello/Model • Descrizione della problematica ed eventuali segnalazioni di allarmi/Problem description and possible alarms • Stato del macchinario/Machine status Verrete contattati da un tecnico del servizio assistenza post-vendita You will be contacted by our technician of the assistance department www.sd-italy.com via Mario Ricci, 2 61122 - Pesa

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SD After Sale service

SD After Sale service

Catalog excerpts

All SD ITALY catalogs and technical brochures