Statement of Work
12Pages

Service plan for Robotics Statement of Work Date: September 2023 Prepared by Industry Services in Matrix Scope: Robotics Service Contract

Service Plan for Robotics

1.0 Executive Summary Maintaining Robotic Systems demands a lot in terms of capability and adaptability. That’s why we designed our Service Plan for Robotics so that we can offer you comprehensive value with the flexibility you need. The Plan covers services relevant to operating and maintaining these robots including: • Preventive Maintenance Visit • Remote Technical Support • On site Corrective Maintenance Service • Preferred rate for Wear part kits • Optional service - Extended Warranty The service plan covers the following Schneider Electric range of Robotics and their associated...

2.0 Features & Benefits Features Preventive Maintenance Regular Onsite Preventive Maintenance assure the equipment will perform according to manufacturer specifications & deliver high productivity, and reliability. On site Corrective Maintenance Services Provides on-site emergency intervention in the event of an unplanned downtime for troubleshooting and restoration of operations to minimize any downtime. Remote Technical Support On call technical assistance by our experts for troubleshooting and technical clarifications. Preferred rate for Wear part kits To reduce spending on consumables...

3.0 Details of Service 3.1 Preventive Maintenance Visit Schneider Electric will send a qualified Service representative to the Customer's location on a scheduled date to perform on-site inspection, Routine checkup, Preventive Maintenance (PM) and worn parts replacements if applicable, of Schneider Electric Robot and Linear Motion products that are Field Maintainable. The number of preventive Maintenance visit during the contract period and the activity’s performed will be as per the recommended maintenance activities based on the number of hours operations performed by the applicable...

3.3 Onsite Corrective Maintenance service In the event of a failure and as required, the product(s) in the equipment list (covered products) will be reliably supported by Schneider Electric technical support experts, in collaboration with you, via voice and electronic communication methods. If remote connection directly to your system is feasible, with proper approvals, this approach may be engaged to help facilitate matters. If we are unable to resolve your support case via Remote methods, Schneider Electric will provide hands-on possible corrective assistance. These activities may include...

4.0 Assumptions & Exclusions 4.1 Assumptions The successful performance of the tasks defined in this Statement of Work is based on the following key assumptions (4), which are agreed to by Schneider Electric Services. 4.1.1 Time, People & Location • • The system must be installed in an environment that adheres to manufacturer specifications. Services performed on site by Schneider Electric Field Services will be executed during Schneider Electric business hours unless otherwise requested by the Customer. Those hours are Monday through Friday from 8am to 5pm weekly, local time, unless...

4.2 Exclusions Any items not expressly included in this offer for the Services will be subject to a specific quotation from Schneider Electric and will be charged in addition subject to agreement with the Customer. This includes, for instance, but is not limited to: 4.2.1 Additional Scope of Work not expressly included in the order/contract • Safety officer or security escort charges. • Costs and charges associated with switching and isolation operations. • Additional type test, test or FAT with reports or other reports outside the Schneider Electric standards; or any specialized testing...

4.2.2 Additional time or fee not planned to access or exit from Customer site • • • • • • Delay in gaining access to or obtaining work permits for the utility substation or other aspects of the site. Delays incurred due to compliance with exceptional background check requirements or due to required medical or drug tests. Additional health and safety, environmental or security requirements at the Customer's site which were not previously agreed to Schneider Electric. Induction, Safety or Cybersecurity training longer than planned. Access to final on-site destination longer than 30 minutes...

5.0 Scope of Responsibility The items stated here are responsibilities of both Schneider Electric Services and the Customer. 5.1 Schneider Electric Service Responsibilities • Schedule qualified and approved personnel to perform services. • Meet the pre-determined scheduled service date. • Perform all the EcoStruxure Service Plan for Drives activities listed in this Statement of Work. • Perform services to manufacturer specifications and conform to local health and safety regulations. • Meet manufacturer and Customer safety requirements. • Submit site forms to the Customer. • Inform and...

If possible, allow the use of Customer on site moving equipment, such as, moving dolly, two wheeled truck, pallet jack, etc. Provide a named resource for scheduling of the services & onboarding. Notify Schneider Electric Services personnel of any security clearance and/or safety training and equipment requirements in advance of arrival. Ensure safety plan is in place prior to intervention. Provide a point of contact during time of service and at the completion of service to sign off on completed work. Provide the name of the project manager (if applicable). Have the parties responsible for...

6.0 Project Work Details The project work details listed below are provided by Schneider Electric service for the Customer with regard to services date, place and completion criteria. 6.1 Schedule Actual set dates will be discussed and approved between Schneider Electric service and the Customer. 6.2 Location The location of this service will be on-site or remote based on specified activities and will be agreed to by Schneider Electric service and the Customer prior to the service delivery. 6.3 Completion Criteria Schneider Electric service is expected to have finished its written duties...