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sandvik customer service


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SAFETY FIRST SUSTAINABILITY IN MINING sites, these ethical frameworks help us support international standards for greater sus- tainability. We recycle solid carbide from used Safety is the key to employee well-being drill bits to make new tools. This requires 70 % and our industry’s reputation. Our objective less energy and emits about 40 % less carbon is zero harm to our people, our customers dioxide than making them from raw materials. and our suppliers. Safety is our top prior- This is just one of the many ways we work to ity at Sandvik Mining and we employ many help protect the...

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SERVICING THE MINING INDUSTRY GLOBALLY Sandvik Mining is passionate about you THINK GLOBAL, BE LOCAL meeting your production targets in a better, With business in more than 130 countries, we faster and more cost efficient way; even in get exposed to mining in almost every corner the most challenging of mining operations. of the world. Combined with our local pres- We understand the complex and challeng- ence, we strive to provide service of the high- ing nature of your business. In support of our est quality that matches your local needs. Our customers we employ close to 12,000 skilled...

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EXPLORATION More than 150 years of experience, and the most complete offering for the mining industry, give us a unique perspective when it comes to the early stages of the mining process. We can meet your exploration needs, whether you are a small local company or a large entity operating around the globe. Our worldwide presence means we’re always close by to support you. Our exploration aftermarket offering – which includes services, as well as the complete package of tools and consumables – is supported by sampling equipment and accessories designed to enhance the safety of your people,...

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SURFACE DRILL AND BLAST Drill speed, cost efficiency, quick support and Whether you are in need of qualified operator safety are all key success factors for surface training, spare and wear parts or a long-term drill and blast operators in an increasingly maintenance and service planning part- competitive global market. Conditions are ner, we’re is there to support you. Our local getting more difficult with more mining in high service personnel work together with you altitude and remote locations, often coupled to address your specific needs, no matter with harsh weather. Consistent,...

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Sandvik Offering Guide 2015 | Customer Services

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UNDERGROUND HARD ROCK MINING In underground hard rock mining, failure is every customer interaction. With workshops, not an option. You want to focus on the task trainers and field service teams specialized in at hand, confident that your equipment has your application and equipment, we are there been serviced properly, that its vital compo- to find a solution that fits your needs regard- nents, such as rock drills, cylinders and trans- less if it is a training course, ad hoc sup- missions, are of highest possible quality and port, rebuilds, parts supply or a full service that your...

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UNDERGROUND SOFT ROCK MINING In a world where safety and production For us at Sandvik Mining, safety is a top cost are fundamental, there is no room for priority and our vision to eliminate harm to compromise. The pressure on your business our employees and our customers character- is increasing and you need to deliver more izes our approach to services. As the OEM reliable and productive operations. Add an we have superior product knowledge; no one environment, as tough as it gets, to the mix knows our equipment as well as we do. With and you know that both your equipment and our extensive...

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CRUSHING AND SCREENING Reliable and efficient crushing and screening Unique consultancy services from our equipment is crucial to optimize total operat- process intelligence team (PIQ) bring global ing costs. In a competitive market, downtime application experience to your site. PIQ can means high production costs. We supply execute plant diagnostics in order to improve crushing and screening equipment support- your operational capacity, safety and energy ed by genuine parts and services geared to consumption. Together with you, PIQ can last longer and run more efficiently than ever....

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MINING SYSTEMS The stakes are high for mining and materials This is why we create also new Customer handling equipment. Every maintenance or Services offering portfolio which is collection technical department knows of the pressure of different programs and their expert services from the operations department. If a machine that will bring to the customers their expected goes down, there is not another one to take “peace of mind”. Our offering includes the fol- its place. Availability is the name of the game, lowing programs: and it doesn’t matter if the downstream process is a power plant,...

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SANDVIK PARTS We strive to provide the highest quality equip- -- Sales: Our salespeople are dedicated to ment, which includes the highest quality parts. identifying upgrades, rebuilds and produc- You need to get the best out of your equip- tivity and efficiency improvement solutions ment with no compromises on quality, delivery times or service. for your applications. -- Web Portal: A broad range of aftermarket services including parts, tools and con- We design and engineer Sandvik parts to make sumables are online. This allows you instant sure the equipment functions at its best and access...

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SERVICE OFFERING STARTUP SERVICES SERVICE CONTRACTS Giving your equipment the right start is Our service contracts deliver you bundled always important when you have invested to services designed to support your technical improve your operation. Our startup services capacity, equipment reliability and operation- optimally configure your equipment to your al productivity requirements. Through this working conditions without compromising we can ensure faster response times, con- safety. We provide equipment relocation necting you to a global network of expertise planning, strip and assembly,...

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All Sandvik Mining and Rock Technology catalogs and technical brochures


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