SERVICES Technical Service and Support

SALICRU SERVICES Technical Service and Support Data that endorse our willingness to serve With six decades of experience, Salicru has been at the forefront of design, manufacturing, marketing and technical services in the power electronics market. Our combined experience in these different process levels has allowed us to develop excellent products and offer a highly professional service. Currently, SALICRU has 14 branches in Spain, all of which have a SERVICES team of the highest standard. Our international subsidiaries and distributors undergo intensive and rigorous training to ensure that...

Condition-based maintenance, a success factor In a world where competitiveness is an increasingly decisive factor, high productivity is a must, and once it is achieved, it must be ensured at all times. Our products, and more particularly our uninterruptible power supply systems, play a critical role in guaranteeing this productivity and, as such, must be subject to a series of properly planned preventive operations. or component and the end-of-life point will depend largely on its operating conditions. Optimum conditions are achieved when the equipment has a sufficiently good power quality, loads...

Optimised TCO All power electronics contain components with a limited service life, which is why they must be regularly monitored and checked to maximise their operating life and minimise inconveniences caused by wear and tear. By doing this, we can ensure that the equipment will continue to operate normally and not be affected by internal failures. In this case, fault detection can be visually corroborated (in addition to the relevant maintenance checks) when a deformity in the capacitor housing is detected due to a difference in internal and external fluid pressures. The service lives detailed...

Batteries Batteries are the UPS components that require the most attention due to their function and sometimes because of the high number of components per unit (the more components, the higher the statistical probability of failure). They are also probably the components most susceptible to being affected by external factors. As an example, the graph shows how high temperatures can affect the lifespan of a battery. Dependence of battery service life on temperature If the battery pack is not performing its intended function you can check its level of deterioration by carrying out routine maintenance...

Catalogue of services (*) SALICRU's services are not limited to interventions during the product's operation. Alongside the stages that make up the customer journey, we have drawn on our years of experience and knowledge of our customer's needs to create a complete catalogue of services that guarantee operational continuity and, therefore, your peace of mind. (*) All services described below are available in Spain and Portugal. Please request information on availability in other countries at [email protected]. Consultancy services · Modernisation · Equipment rental · Equipment recycling ·...

Consultancy services Services in the pre-installation phase PRE-SALES ADVICE INSTALLATION ADVICE Our technical staff will inform and advise customers on the most suitable devices and options for their applications, needs and budget. They can also carry out product demonstrations and seminars to present new devices. We provide detailed information on the necessary connection components, protection boards, environmental conditions and system dimensions to avoid issues during start-up. ENERGY AUDITS OF FACILITIES An expert group of professionals will study and analyse all details of your facility...

Equipment lifetime services TELEPHONE TECHNICAL SUPPORT By default, and without the need to contract any additional service, our technical support department is at your disposal. All you need to do is call our telephone hotline and a technician will advise you on the possible cause of the failure and, if necessary, book a date and time for an intervention. (+34 93 848 24 00). The NIMBUS remote monitoring system comprises 3 systems: the Nimbus Card (Embedded Linux Systems) housed inside Salicru equipment and connected to the Internet either via the customer's corporate network or optionally via...

Equipment lifetime services WARRANTY During the warranty and extended warranty periods, our technical service will offer the appropriate assistance according to the type and dimensions of the equipment. These services may include replacement, shipment to our facilities for repair or on-site repair. CORRECTIVE ACTIONS These are on-site actions necessary for the repair of a device. Repair of equipment anywhere in Spain through an extensive network of authorised technical services. In the rest of the world, according to international coverage. COURSES The training given by SALICRU will help you...

Equipment lifetime services MAINTENANCE CONTRACTS Configuration of maintenance contracts All electronic devices require periodic maintenance to ensure optimum performance in the event of mains disturbances (power cuts, overvoltages etc.). Available in a wide range of schedules and formats, the Maintenance Contracts (MC) offered by SALICRU ensure maximum performance and optimise the service life of your power systems. With this goal in mind, SALICRU offers you the services of a large and expert human team of technical professionals. Salicru's technical staff will always be at your side to offer...

According to services included 1 PREVENTATIVE CORRECTIVE VISIT VISITS CONSUMABLES REPLACEMENT (1) DEVICE (1) Capacitors, fans and power supply · 1 annual preventative maintenance visit · Corrective visits not included. · Batteries, materials and consumables not included. · 10% discount on change of batteries, materials and consumables. · 1 annual preventative maintenance visit · All necessary corrective visits, unlimited in number · Visits outside established service availability not included · Batteries, materials and consumables not included · 10% discount on change of batteries, materials...