Banks choose Strikesorb® for NCR Automated Teller Machine (ATM) Surge Protection As banking systems become increasingly complex, protection of sensitive data and equipment on the network plays a critical role. Banks see the availability of all ATMs on the network as a Key Performance Indicator (KPI) to the health of their overall business. • Protecting Automatic Teller Machines (ATM) secures the hardware investment and maintains the profitability of the ATMs. Banks profit on average $153 a day, or $55,776 per year off a single ATM.1 • ATM failures increase downtime, impacting both bank revenues and the customer experience. • Added security measures required during ATM repair and replacement increase maintenance costs. • An industry-wide issue is the lack of stable power, especially in developing markets. • Banks often misinterpret electrical surges as general “power-related issues.” • A recent two year trial conducted by the National Bank of Greece and Raycap tracked NCR Corporation’s ATM products at 64 of the highestfailure ATM sites in the network. of the most is “ Onereliability andimportant issues facing retail banking institutions today to be the availability of their critical systems. ATMs have proven extremely vulnerable to the effects of transient overvoltages caused by unstable power grids and lightning strikes.

Background • Our research shows that the cost of the purchase of one ATM can reach well above $20,000. Adding service or maintenance contracts can increase this cost substantially. • Banks are installing an increasing number of new ATMs in developing markets, where there is greater likelihood of inconsistent grid-side power problems. • IP infrastructure is rapidly changing ATM technology, forcing the banks to refresh ATM hardware and software. The average lifespan of an ATM is five years2. • Service contracts may be an essential revenue source at a fixed rate. Reducing the amount of service calls...

Research Approach & Analysis • Data was retrieved from the NCR network measuring system (NMS) supervising the National Bank of Greece’s ATM network. It showed that many ATMs had frequent damages from power related incidents. • For the trial we selected 64 ATMs with the highest incidence of power related problems. Statistical results were collected over a two year period. • We designed tailor-made products which applied the proper power protection combination for ATM operation. Our solution facilitated easy installation while protecting both the AC power and ethernet (signal) ports. • The NCR/Raycap...

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