Commitment from top managementՕ A refined process for product design Exemplary performance at Quaker facilities Օ Effective communication and education programs Proactive accountability and performance evaluation Օ Industry involvement to spread best practices >

Product stewardship is a way that every-one who designs, makes, sells, uses, and recycles or disposes of chemical prod- ucts can help protect safety and health and environmental quality. Its a concept that calls on everyone in the product life cycle to share responsibility. And Quaker is answering the call. In fact, weҒve been at the forefront of creating work- able and effective product stewardship programs for our industry.Weve worked both inside the company and with industry organizations. And weҒve worked at the highest levels. As a result, in 2000, our president Ronald J. Naples personally...

Starting from compliance: Quaker was committed before any legislative requirements.The results of Quakers customer satisfaction survey in 2003 indicated the importance our customers place on positive environmental work processes, products and services. This was not new information for us, but rather was support for what has been underway for nearly a decade. Environmental concerns have been part of our product design over many years, and we have been committed to it even before legislation by the government. WeҒve demonstrated our commitment in the long-standing and important role we have played...

Based on the program developed by ILMA in which Quaker professionals continue to play significant roles, we developed a demanding product stew- ardship program under the LubeCare identity. Our program not only covers the five essential components, it also reveals the true depth of our planning, caring, and follow-through. > To communicate appropriate safety, health and environmental considerations and management practices to customers. > To provide policies, resources, and methods of accountability to the design, manufac- ture, responsible use, and disposal of lubricant products. Our communication...

Hazard Communication Standard (HCS), which is designed to protect against chemical source illnesses and injuries by ensuring that employers and employees have all the information required to recognize chemical hazards and to take appropriate protective measures. We provide this information through the MSDS, detailed product labels, and on-site worker training. In fact, we are continuously available to customers. We have customer service lines to provide high-value communication to the customers, and we maintain Emergency Hotline services to respond to transportation, environmental, and medical...

Our commitment and our program for product stewardship go far beyond tra- ditional safety, health and environmental initiatives. Our effort is both stronger and broader, extending the focus to include product life cycle management, customer interaction, and dialogue on how to foster proper use, handling, recycling, and disposal of our products. What we are doing is not blue skyӔ talk and planning, but is a very real effort. Well describe in detail three exemplary initiatives that show the range of our workҗfrom ISO 14001 certification, to our comprehensive MSDSs, to the enormous range of industry...