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CASE STUDY
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Case Study Way finding at Frankfurter Airport powered by polytouch® Pyramid’s multitouch solution polytouch® Improves Traveller Experience at Frankfurt Airport Third largest European Airport informs and guides travellers in real-time thanks to the new Interactive Airport Desk Fraport AG, the operator of Frankfurt an integrated computer and scanning A key practical benefit of the personal- Airport, is now making full use of In- unit, was installed by Offenbach, Ger- ised information transfer is the automatic teractive Airport Desks based on the many-based COSALUX GmbH. language detection feature, whereby integrated polytouch solution from passengers are automatically greeted Pyramid Computer GmbH. A popular The installation provides several advan- and receive relevant information in their feature in consumer applications, mul- tages for travellers, retailers and the air- own language. As the third largest Air- titouch systems are now increasingly port authority. For travellers, customer- port in Europe and one of the busiest used in commercial and industrial set- specific and personalised information international connecting points for long drawn from six guidance databases in haul flights, travelling passengers will real-time can be easily retrieved from benefit from this streamlined service, With the installation of polytouch® in- any of the Interactive Airport Desks. Us- which puts the convenience of the trav- teractive display solutions in Frankfurt ers simply scan their paper flight ticket Airport, users have access to real-time or the ticket QR code displayed on their information on flights and directions, in smartphone to receive travel informa- The software embedded in the solution addition to detailed shopping, dining and tion regarding itinerary changes, flight was made by infsoft - a specialist in in- service opportunities. The guidance sys- delays and gate changes, in addition to door navigation and positioning system tem and information terminal, which has direct guidance to their departure gate. services. It is based on an existing digi

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CASE STUDy Alexander Coelius, CEO at COSALUX GmbH: “The Interactive Airport Desk, or I-AID, is more than just a way finding system,“ explains Alexander Coelius, CEO at COSALUX GmbH. “In addition to maps and positioning, the system provides localised information and offers/promotions from restaurants and shops which are updated daily.“ Quick & easy - personalized information at a glance 2D / 3D map that the company created information for the travelling process,” further Interactive Airport Desks will be previously for the Frankfurt Airport app, continued Coelius. “It improves cus- installed...

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CASE STUDY 2Pages

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CASE STUDY
2Pages