Service Department Overview
Priorclave provides a dedicated team of service technicians across the UK to ensure prompt and courteous service for their equipment. They aim to respond to urgent calls within three working days and offer emergency cover during national holidays. Technicians carry spare parts and have support from the manufacturing plant and head office. A helpdesk and out-of-hours phone line are available for technical advice.

Preventative Maintenance Plans
These plans are designed to maintain autoclaves in safe, operational condition, reducing unscheduled visits and downtime. Plans renew annually unless otherwise arranged. Two service visits per year are recommended for daily-use units, which can coincide with annual pressure vessel inspections.

Benefits of Maintenance Plans

• Backed by £10 million Public Liability Insurance and ISO 9001:2000 Quality System.
• Free software upgrades and adjustments to enhance performance.
• Documentation for regulatory compliance.
• Extended equipment life and reduced downtime.
• 15% discount on parts.

Maintenance Plan Options
Plans cover site time and travel costs for scheduled visits, with reduced rates for breakdown callouts and parts. Options include:

• Standard: Scheduled visits plus parts discount.
• Standard Plus: Includes all parts supplied.
• All Inclusive: Covers callouts and parts, excluding misuse or accidental damage.

Calibration and Performance Qualification
Calibration services are available for various laboratory equipment. Performance qualification ensures efficient autoclave cycles and productivity. Technicians use calibrated thermocouples and digital thermometers to ensure accuracy, with adjustments made as needed.

Contract Details
Contracts can be renewed automatically, with options for the number of maintenance visits and level of cover. Calibration can be included, and prices exclude VAT unless exempt.