CUSTOMER SERVICE, CLOSE WORLDWIDE • Global Customer Service Team • From the concept phase, through project planning and implementation, to ongoing service support • Customized individual solutions from our experts • The latest analysis technology and optimization service (digitalization) • Fast and high-quality support Flexible and streamlined production processes offer the plant manager a crucial competitive advantage in terms of product quality and output.

CLOSE TO THE CUSTOMER, CLOSE TO PRODUCTION. Our Customer Service portfolio With our modular and configurable Customer Service products, PIA Automation offers professional solutions for optimum system availability. The services cover the full range of predictive, preventive, reactive and adaptive services, which have been developed considerably in recent years. PIA is also pursuing a strategy for the future that is characterized by growth, portfolio expansion and increased efficiency, as our customers strive for highly efficient performance from their assembly systems. PREDICTIVE SERVICE In addition...

PIA Customer Service provides maximum availability and productivity of your assembly lines.* PREVENTIVE SERVICE REACTIVE SERVICE Spare part management • Delivery in 100% OEM quality • Short delivery times due to own production facilities • Customized spare parts packages • Simple processing via framework agreements Maintenance and Servicing • Ensuring the availability of the system through regular maintenance • Individually defined scope of maintenance and servicing • Documentation and suggestions for assembly line optimization • Customized training for maintenance, production and analysis •...

SPARE PARTS PACKAGES FOR EFFICIENT SYSTEM OPERATION High machine availability and short downtimes are essential for every plant manager. With customized spare and wear part packages, you can secure this competitive advantage. PIA’s 3 package options are based on the system-specific component classification that is determined during the design phase in collaboration with our experts. Depending on requirements, these can be further customized afterwards. This stocked spare parts package minimizes potential downtime situations right from the start of the system. Benefit from 100% original quality...

PIA INDUSTRIAL APP SUITE THE DIGITAL PACKAGE OF THE FUTURE PIA MAINTENACE APP – REDUCE MAINTENANCE EFFORT The PIA Industrial App Suite is a modular software package and contains smart apps to meet the challenges of assembly line operation and optimization. In developing the apps, the knowledge of custom machine builders - especially the expertise of PIA Automation - and customers from a wide range of industries were combined to create a digital solution portfolio that is perfectly aligned with customer requirements. Assembly and test systems can be analyzed worldwide, their weak points localized...

WE PROVIDE EVERYTHING FOR SMOOTH OPERATIONS Act independently Service after final acceptance After the final acceptance of an assembly line, the operator's area of responsibility changes from development/planning to production/ maintenance. At this point, PIA Customer Service becomes the central point of contact for questions and assistance of all kinds. We offer the best possible support through our worldwide service locations and professionally qualified service teams. In addition to a personal contact person on site, who explains and demonstrates the topics and answers questions, your employees...

We make high-quality products available to everyone – sustainable and worldwide. creating efficiency. in global customer service. YOUTUBE PIA Automation Holding GmbH Theodor-Jopp-Straße 6 97616 Bad Neustadt a.d. Saale Germany T +49 (0) 9771 6352 - 1000 [email protected] Austria. Canada. China. Croatia. Germany. Mexico. USA