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Services for Panasonic Robot & Welding

Services for Panasonic Robot & Welding
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Services for Panasonic Robot & Welding

Product catalog summary
Overview of Panasonic Robot & Welding Services
Panasonic Industry offers comprehensive customer service for its robot and welding systems, ensuring high-quality products and support post-purchase. The services are designed to enhance product longevity, efficiency, and customer satisfaction.

Quality Assurance and Customer Benefits
All Panasonic products undergo rigorous testing before production to ensure top quality. Customers benefit from expert advice, professional repair services, a 12-month guarantee, and global spare parts supply. Regular inspections and staff training help prevent major repairs and maintain production safety.

Service Offerings
  • Customer Support: Includes technical support, electrical safety inspections, retrofitting, repairs, welding applications, spare parts supply, maintenance, and training.
  • Training: Offers flexible training sessions at customer sites or Panasonic's European headquarters, covering safety, hardware handling, system features, and software control.
  • Maintenance: Provides preventative maintenance, visual and functional inspections, and service contracts for consistent budget planning and maintenance reminders.
  • Repairs: Conducted on-site or at Panasonic's Technical Center, covering components like teach pendants and welding power sources.
  • Electrical Safety Inspection and Validation: Ensures compliance with European laws through regular inspections and validations.
  • RetroFit/Upgrade: Upgrades existing systems to improve performance and reduce costs, including motor and gear replacements and software updates.
  • Welding Application: Supports small series production and offers programming and welding parameter optimization.
  • Spare Parts: Ensures quick supply of original Panasonic parts, enhancing system reliability and longevity.

Global Service Network
Panasonic provides a robust international service network, offering fast and flexible support, expert advice, and comprehensive service agreements to ensure uninterrupted operations.

Contact Information
For inquiries related to training, maintenance, repairs, technical support, welding applications, and spare parts, customers can reach out via provided contact details and hotlines.
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Catalog excerpts

Services for Panasonic Robot & Welding-1

Services for Panasonic Robot & Welding

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Services for Panasonic Robot & Welding-2

At Panasonic Industry Connect we are there for for our our customers customers even even after completion of the purchase. By using one of our robot and welding systems, you you have have opted for a premium product that also allows allows you you to benefit benefit from our comprehensive customer service.service. to from our comprehensive customer

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Services for Panasonic Robot & Welding-3

Panasonic Services Your advantages from our comprehensive range of services > Our Panasonic service representatives provide the relevant support for your tasks > Less administrative work, more time to concentrate on the core business > Cost transparency and planning reliability > Optimum value retention and production safety > Prevention of larger repairs thanks to regular inspections > Regular staff training > Highest product quality for long-term use > Global supply of spare parts Panasonic – quality and efficiency from a single source All of our products undergo intensive tests before series...

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Services for Panasonic Robot & Welding-4

All Panasonic Services at a glance Spare parts Welding application CUSTOMER RetroFit / upgrade Repairs Support / technical support Electrical safety inspection and validation

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Services for Panasonic Robot & Welding-5

0€)Training Our experts ensure that the options for the welding robots, handling systems, and additional options are understood and can be used on site. We provide internal and external training to professionally prepare our customers' employees and ensure they are fully familiar with the relevant systems. Extensive practical support ensures that we share a high level of expertise that will be beneficial for operation, maintenance, and software control of the robot systems. > Special system features > Use of system control functions > Introduction to unassisted on-site maintenance (service, spare...

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Services for Panasonic Robot & Welding-6

You should be able to expect a modern robot system to complete its work with practically no maintenance. All of the solutions from Panasonic Industry are extremely resilient. Except for the necessary consumables, they will operate without any significant follow-up costs. Problems requiring service are a rare exemption. However, if a component does need to be replaced, our customers will receive comprehensive help from our qualified experts at our Panasonic Service Center. You can request a cost estimation / service report in the event of your robot system failing. This report will be used to...

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Services for Panasonic Robot & Welding-7

We will complete any repairs at your site or in our Technical Center to ensure you can continue to work without any interruptions. Repairs completed at our Technical Center include: > Welding power sources Repairs completed at your site: > Replacement of motors or gears > Wire feeder unit You can choose between two different service packages

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Services for Panasonic Robot & Welding-8

Electrical safety inspection and validation European law requires companies to maintain electric equipment. We will provide you with the necessary support: Electrical safety inspection - recurring equipment inspection as per IEC 60974-4 of the Panasonic welding power source/controller: > Visual inspection > Electric testing > Functional testing > Documentation incl. test certificate Validation of Panasonic welding power sources: > Validation as per IEC 60974-1 > Validation as per EN 50504 Appendix A > Welding power sources must be validated annually or every six months depending on the accuracy...

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Services for Panasonic Robot & Welding-9

0©Support / technical support Panasonic Connect offers a variety of service packages with maintenance options to ensure that our customers can concentrate fully on their core business and that their production processes are as secure as possible. If a repair is required, the necessary spare parts will be available or you will have the option of using a replacement device. Our perfect range of services will ensure you are always in safe hands. Panasonic Industry service agreements include a variety of services and run over a pre-defined period of time. Customer advantages > Professionally trained...

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Services for Panasonic Robot & Welding-10

0<DRetroFit or upgrade Your robot is sustainably upgraded to the latest version. Important Panasonic components are replaced by experts ensuring that your generation G3 welding robot continues to operate reliably. > Replacement of various motors > Replacement of various gears and toothed belts > Lubrication of main axes > Inspection of hose assembly and torches > Replacement of the wire feeder unit > Replacement of all the electrical wiring > Provision of collection and return shipment services Upgrade your TA WG3 Towers System. You want to improve the quality, increase your productivity and...

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Services for Panasonic Robot & Welding-11

ing application Nowadays, flexibility with regards to pre-series and small series is extremely important especially when it comes to reaction times and feedback from your customers. Our highly professional welding robots will help you to achieve this. This is what we offer you: > Small series production of up to 300 parts > Macro sections upon request under the following conditions: > Jig and fixtures has to be made available > Maximum component length of up to 100 cm If you require any further support programming your assemblies or optimizing your welding parameters, then our experts will be...

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Services for Panasonic Robot & Welding-12

Spare parts We supply original Panasonic spare parts in the shortest amount of time. High plant availability helps our customers to plan their productivity. > Comprehensive stock of original parts > Perfectly adapted to robot systems > Technical support with spare part definitions > Fast dispatch throughout Europe > All of the spare parts for robot systems come from a single source > Maximum service life ensured by original quality > Comprehensive service for spare parts including expert advice > Convenient ordering of spare parts

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Services for Panasonic Robot & Welding-13

• \\ • The most efficient way to access information AH of the information about our products, services, and other service-related topics is available on our homepage connect.panasonic.eu PANASONIC SPARE PART COMPLETE SATISFACTION Global serviceWe believe excellent service is a matter of course. It starts with first class advice and runs right through to the global supply of spare parts. The service provided by Panasonic Connect is of a high quality. Our customers benefit from an international service network and comprehensive advice provided by experienced experts. > Guaranteed availability of...

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.
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