Subscription Support for Microsoft Dynamics Online Services Expert Assistance for Small and Midsize Businesses Get more out of your Microsoft Dynamics Online Services solution with a support plan that keeps you connected. The Subscription Support plan is included with your Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, or Microsoft Dynamics Social Listening service, and it gives you essential support services and technical resources so you can stay informed, work smarter, and stay focused on your business. The Subscription Support plan lets you submit support requests both online and by phone, with next-business-day responses to address technical issues. Call backs eliminates on-hold times, connecting you with the right engineer, right away—and unlimited break/fix support keeps your business up and running! Use your Subscription Support plan resources to set up your software, get the most out of your Microsoft Dynamics Online Services and improve business performance. Get unlimited access to self-help tools on Customer Center, to learn how you can get the most from Microsoft Dynamics Online Services. Get access to our Getting Started catalog with rich online learning tools, available on Customer Center 24 hours a day, so you can learn at your own pace and address routine technical issues as they arise. Tap into a rich online community of expert peers to share information and get assistance. Learn from and share answers and ideas with other Microsoft Dynamics Online Services experts around the world, and discover new ways to expand your business opportunities. You’ve got a business to run, and your system is the engine for your success. Whenever you need help to keep things on track, we’ve got your back. Benefits at a glance Available with Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, or Microsoft Social Listening Get responses to technical support calls within one business day Maximize uptime with unlimited break/fix support Find help quickly from an online community of experts and peers Start with Getting Started catalog, self-help guides Access self-directed support on our customer portals Email Deliverability Services for Microsoft Dynamics Marketing

Subscription Support Plan for Microsoft Dynamics Online Services Benefits Maximum Uptime Keep your business running with fast, responsive services. Next-business-day technical support response times. Receive a reply in 24 hours or less to address technical issues and maximize your uptime. Priority routing. Eliminate on-hold time and connect 1:1 with the right support engineer every time. Unlimited break/fix support. Get support Microsoft support engineers help you identify and resolve technical issues quickly Online and phone incident submission. Get assistance when you need it, how you need...