Professional Direct Support for Microsoft Dynamics Online Services
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Professional Direct Support for Microsoft Dynamics Online Services Rapid, Escalated Support for Midsize Organizations Your business depends on Microsoft Dynamics Online Services to drive success. And being successful requires that you get fast, direct access to expert support whenever you need it, through Professional Direct Support for Microsoft Dynamics Online Services. The plan can be purchased for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, or Microsoft Social Listening services. Professional Direct Support gives you top-tier services designed especially for organizations like yours that require rapid, advanced support. You get our fastest, one-hour response times for your technical support calls, and exclusive access to a dedicated team of Service Delivery Managers to manage your support experience, provide light advisory services and much more! Need help for a complex issue? A rapid Professional Direct Support response to delivery management issues gets you back to work quickly. And when it’s time to train your staff, use our customizable Microsoft Dynamics training materials to deliver training under your own brand. Unlimited phone support with return-call service eliminates your on-hold time, along with 24/7 support to provide you the support when you need it. A suite of online learning resources on CustomerSource gives you exclusive access to the entire catalog of Microsoft Dynamics Online training and E-Learning courseware to help increase productivity.* Professional Direct Support gives you the professionalgrade support you need, so you can make the most of every business opportunity with Microsoft Dynamics Online. Benefits at a glance Available with Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, or Microsoft Social Listening Initial response time of less than one hour for your most critical issues Receive 24x7 support for your most critical issues Receive expert advice, escalation assistance and much more from Service Delivery Managers Eliminate on-hold time with priority routing to Tier 2 escalation engineers Maximize uptime with unlimited break/fix support Find help quickly from an online community of experts and peers Access self-directed support on our customer portals, plus ELearning and customizable training material* Email Deliverability Services for Microsoft Dynamics Marketing

Professional Direct Support Plan for Microsoft Dynamics Online Services Benefits Maximum Uptime 24x7 support. Get round-the-clock help from support engineers. Keep your business running with fast, responsive services. One-hour technical support response times. Receive a reply in one hour or less to address your most critical business issues and maximize your uptime. Online and phone incident submission. Receive unlimited callback assistance when you need it, how you need it. Priority routing. Connect 1:1 with the right support engineer every time, with fast access to tier 2 support...