Enhanced Support for Microsoft Dynamics Online Services Faster Responses and Development Resources for Small and Midsize Businesses In business and in life, time is your most valuable asset. Want a higher return on your time investment? The Enhanced Support plan for Microsoft Dynamics Online Services gives you fast answers that help get you back to work quickly! The plan can be purchased for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, or Microsoft Social Listening services. The Enhanced Support plan keeps your business running smoothly, with quick responses to technical support requests, professional training and development materials, and access to expert engineers to help address technical issues. The Enhanced Support plan lets you submit support requests both online and by phone, plus a two-hour response time for incident submissions for your most critical issues. Priority routing eliminates your on-hold time when calling for support—stay focused on the job, and we’ll call you back to address your issue! You’ll also have unprecedented access to resources - such as a Getting Started catalog, available on Customer Center - 24 hours a day, allowing you to learn at your own pace, reduce the number of support issues, and increase your personal productivity. You have full access to the entire Microsoft Dynamics CRM Online E-Learning courseware and training materials. Limited training is also available for Microsoft Dynamics Marketing. Time away from your business negatively affects your success. Enhanced Support gives you fast, easy access to answers and expert assistance, so you can get back to business faster. Benefits at a glance Available with Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, or Microsoft Social Listening Initial response time of less than two hours for your most critical issues Eliminate on-hold time with priority routing Maximize uptime with unlimited break/fix support Find help quickly from an online community of experts and peers Self-learning resources available 24 hours and for Dynamics CRM Online a full ELearning catalog* Access self-directed support on our customer portals Email Deliverability Services for Microsoft Dynamics Marketing

Enhanced Support Plan for Microsoft Dynamics Online Services Benefits Maximum Uptime Keep your business up and running with fast, responsive services. Two-hour technical support response times. Receive a reply in two hours or less to address your most critical technical issues and maximize your uptime. Online and phone incident submission. Get assistance when you need it, how you need it. Priority routing. Eliminate on-hold time and connect 1:1 with the right support engineer every time. With unlimited break/fix support, Microsoft support engineers help you identify and resolve technical issues...