ORBIT/FR Customer Service Brochure
16Pages

+ Platinum + Platinum j^J Gold Steel © Optimized System Performance © Increased Equipment Life Expectancy © Ensured and Fast ROI © Controlled Costs A selection of four service plans offering you the best choices for post warranty maintenance needs. A microwave vision company

he exceptional service and outstanding product line has kept us coming back to ORBIT/FR for all our antenna measurement facilities upgrades and expansions. Ahmad Hoorfar, Director, Antenna Research Laboratory, Villanova University, Villanova, PA USA Our four select service plans Platinum + This is our most complete post warranty service plan offering full service maintenance coverage, extensive system performance verification and certification. When onsite services are required, your parts will already be in the hands of our technicians and you’ll benefit from our quickest response time and...

ORBIT/FR services at a glance You’ve made a valuable investment in purchasing specialized testing equipment. Maintenance is essential if you want to optimize its reliability and ensure fast ROI. At ORBIT/FR we have a cost effective solution. Find peace of mind as you focus on your testing objectives by signing up for one of our post warranty service plans. Our experienced technicians and engineers will provide you with the quality service you deserve to the level of needs that best suits your organization. Whichever plan you choose, all will allow you to optimize your system’s value, help...

> A personalized response to your specific needs > A worldwide, local support staff of experts at your service > Maintain your system at peak performance levels while reducing the likelihood of instrument failure > Plan your operating budget accurately with predictable maintenance expenses-One purchase order for one, three or years of service SUPPORTI Email & Phone Assistance l^| ^ kZ For software support or system operation troubleshooting, whatever the question concerning your equipment, send us an email and we’ll get back to you within 24 hours. > Preferred Remote Response Time + Your...

Teams at 18 locations at your service REPAIRS ❱ Preferred Onsite Response Time + If you require onsite repairs, as a service plan customer, you’ll benefit from preferential response time status. ❱ Repair Services + Though we do our best during maintenance visits to anticipate where wear and tear may cause breakdowns, no machine is fault proof. Our worldwide local support teams will follow up on your request for assistance, diagnose the problem and plan a schedule of onsite repairs if necessary. Qualified technicians and engineers will repair your system with the expertise it demands. • • •...

With the Platinum + option, the expense of spare parts is covered(1) and ORBIT/FR will have stock of the parts you need when you need them. The Platinum plan also offers to stock critical parts for you. Alternatively, you can purchase your most critical spare parts in advance to have them on hand on your premises. In any case, we'll have analyzed your needs in advance and prepared a list of references. • Fault analysis • List of critical spare parts • Spare parts delivery options : 1 Invest in one of our Platinum plans - 2 Procure in advance - 3 Request a quote, place an order, and receive...

PERFORMANCE CHECK AND CERTIFICATION Continuously precise measurements are essential for accurate analysis and results. Protect the high-tech precision of your instruments by investing in annual calibration visits. Your system is verified and realigned for accuracy and speed, allowing you consistently quick and precise results time and again. ❱ Mechanical System Inspection and Performance Verification The electromechanical system is examined in its different relevant performance parameters: • • • • System interlock operation Motion smoothness System backlash System repeatability > Maintain a...

> Measurement of Total Positioning System Accuracy The electromechanical system's geometrical errors are mapped using accurate optical or laser instrumentation for an ultimate geometrical errors mapping and analysis. The positioning system's accuracy is measured following a two level process: • Measurement of individual axis position accuracy • Measurement of the global positioning errors and dependencies between the different axes (planarity, leveling, orthogonality) • Any third-party positioning equipment can also be verified with this method > Global Performance Verification + If your...

> Certificates and Reports S ^ ^ According to the level of verification your chosen service plan provides, upon completion of service, you'll receive the reports and certification validating the particular performances of your range or equipment. • Data report of range/equipment measurements and uncertainties • Calibration report stating the accuracies - Mechanical system inspection and performance verification certificate - Total positioning system accuracy certificate - Global performance verification certificate - MvCor™ geometrical enhanced accuracy certificate > Enjoy the documented...

❱ Geometrical Error Correction* MV-Cor™ allows you to extend the results of the geometrical error evaluation, generate error correction maps and activate correction tables for improving accuracy in positioner measurements. (*) This service is only applicable if you previously purchased or upgraded your system to include MV–CorTM capabilities. AL-4164, AL-4166, or one of the AL-48060 series positioner controllers are the required upgrades) • System evaluation: - Mechanical inspection of the positioning equipment based on the diagnosis, recommended services will be offered to reach optimal...

More needs = More services At ORBIT/FR, we know our customers' requirements vary from industry to industry. With this in mind, we've developed a broad range of services a la carte to satisfy the specific post-sales needs of each of our valuable customers. > Your system’s original performance levels are restored and/or improved > The life expectancy of your equipment gains extended years > New features and state of the art equipment from a minimal investment > Equipment Refurbishment Budget restrictions keep you from buying new? Why not simply refurbish your equipment and make it as good as...