ONE SERVICE — THE CONCEPT FOR GREATER PERFORMANCE

» Tailor-made service solutions for high performance: zero downtime and a trusting partnership are our dedicated aims.«

Market-Leading Comprehensive Standardized Customer-Oriented Mosca is leader in the strapping industry – with excellent service Our service covers all Mosca machines Uniform maintenance concept and service quality Fast, first-class response if required

OUR SERVICE CONCEPT FOR HIGHER PERFORMANCE Companies operating worldwide often need to secure goods for transport at different locations. They expect the same quality and reliability no matter where they operate. You can expect consistently high quality from our technologically advanced strapping machines, equipment and strapping material. In addition, we provide an excellent service network with an outstanding range of support. You get exactly what you need, wherever you are - in no time. We developed a standardized maintenance concept called OneService, which guides our service technicians...

Preventive Maintenance & Contracts

ONE SERVICE MAINTENANCE CONCEPT MAINTENANCE CONTRACTS Our standardized OneService maintenance concept offers high-quality maintenance and comprehensive services, not just in case of a malfunction. We work closely with you to offer maintenance services that extend the service life of the Mosca machines in your company. Our services are optimally adapted to your needs and work processes. We focus on offering the consistently high standards of service quality worldwide. With OneService we are working with the same sets of maintenance parts, descriptions, and checklists. Our service management system...

Service & Repairs WORLDWIDE SERVICE NETWORK We offer you a global service network that is unique in the industry. More than 100 Mosca service technicians and over 30 additional specialists employed by partners all over the world ensure that our strapping machines run perfectly at every location.

SERVICE NETWORK IN GERMANY A central coordination and a service team operating throughout Germany ensure the shortest possible response times in case of a malfunction. EQUIPMENT & QUALIFICATIONS Our field technicians can be immediately recognized by their Mosca uniforms. They come equipped with a defined set of standard replacement parts. → Based at our headquarter in Waldbrunn, we plan and coordinate all activities of our service team and support customers in all service matters. → In addition all key spare parts, including motors, sealing units, and electrical components / controls are available...

TECHNICAL SUPPORT & REMOTE MAINTENANCE In an emergency, we support you on three levels. From the initial support on the phone to second-level support via remote maintenance to contact with the specialist department. Mosca experts can connect to the machine via VPN and quickly identify the problem, allowing them to make a diagnosis or install new software if required. Telephone support provided by our experienced staff can help avoid the costs of an on-site service call. This team of specialists helps you with troubleshooting and offers initial technical assistance on the phone. Depending on the...

Technical Training Our service doesn't end after the machine is installed at your company's site. We firmly believe that proper operation of our strapping machines and systems can significantly extend their service life. To this end we offer technical training courses for every machine type and skill level. These courses show operators how each machine and performance spectrum can be optimally used.

MOSCA TRAINING CENTERS IN WALDBRUNN AND HANNOVER Technical training is conducted in our modern training centers at Mosca headquarters in Waldbrunn and in our Service Support Center North in Hannover, or at your company's site. Your operators are trained step by step by our experienced technicians in the operation of the different strapping machines and systems. They learn about the multiple functions and how to maximize the machine's potential. Training pays off, because skilled operators can ... → safely operate Mosca strapping machines and systems, avoid malfunctions due to operating errors...

Installation & Relocation

RELOCATION OF STRAPPING MACHINES & SYSTEMS You can rely on our expertise when it comes to relocating your strapping machines and systems. SET-UP & INITIAL OPERATION As a manufacturer of high-quality strapping machines and packaging systems, we are happy to support you in the professional installation of your new machines and systems. Further, we familiarize your staff with the machine. You benefit from the comprehensive expertise of our service technicians and their full support in setting up your machines. If a strapping machine or system needs to be moved to another location, the Mosca technical...

Performance Services In addition to our OneService maintenance and support portfolio, our customers worldwide can now receive individual guidance on how to continuously optimise and increase the efficiency of their Mosca machines. The new component 'Performance Services' underscores the OneService mission to ensure customers receive reliable, targeted support throughout the entire life cycle of their equipment.

MODIFICATIONS & RETROFITTING To ensure that your strapping machine is optimally suited to your requirements at all times, we are at your side with our know-how. Through modifications and retrofitting, we raise existing systems up to maximum performance and thus adapt the Mosca machine to the changing needs of your business through targeted measures. From software updates and retrofitting to operator training: customised solutions can have a significant impact on machine availability and efficiency. With this in mind, we introduced the new 'Performance Services' range. In a direct dialogue with...