Matrikon-Services_and_support
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Services & Support

Who we are Matrikon OPC provides equipment data connectivity products based on the OPC standard. The Matrikon OPC promise is to empower customers with reliable data access to all major automation vendors’ systems from native device connectivity to enterprise wide visibility, provide practical OPC training and deliver superior client care. Matrikon OPC builds close relationships with its customers to best address their business and technical needs. With offices in North America, Europe, Asia-Pacific and the Middle East, Matrikon OPC provides local presence on a global scale. Matrikon OPC is...

Choose the level of support that is right for your The Matrikon OPC Maintenance and Support Program offers three levels of support to ensure that your needs are covered - no matter the size and nature of your business. Standard Support Priority Support Premium Support Matrikon OPC takes support to Matrikon OPC Priority Support the next level by offering more than just provides you with all the Standard simple software updates. Beyond ongoing Support benefits and faster response expert technical support and software time to your issue – ensuring your updates - the standard support package...

SUPPORT Priority and Standard Support Programs Comparison Customers enrolled in Priority Support Program can benefit from: Customers enrolled in any Matrikon OPC Support Program have access to a large team of experienced professionals to help them resolve their issue quickly. However, Priority Support Program offers customers a faster response and resolution times on all support requests in comparison to customers enrolled in Standard Support Program. The Priority Support Program is recommended for customers with mission critical operations, validated systems, or regulatory environment...

How to Contact Matrikon OPC Support: The Matrikon OPC Support department is open 24 hours a day / 7 days a week, you can reach us by phone using the following contact information: North America South America Europe/Africa/Middle East Spanish\ Portuguese You may also submit your support request online by going to our website at www.OPCsupport.com, navigate to "Contact Us" button on the right hand side, then click "Create a ticket online" How to Access the Escalation Team As part of your Priority or Premium support packages, you get access to the escalations team. When critical errors occur,...

SERVICES Matrikon OPC Services Options Ensure your OPC Architecture achieves operational excellence with a health assessment from the data connectivity experts. Today’s industrial automation industries are faced with a sobering reality; outof-date workforce and the increasing criticality and complexity of automation technologies are all contributing to a growing requirement of technical expertise in a variety of fields. Companies need to employ qualified and educated professionals and partner with the right technology provider to meet the ever changing and demanding rigors of today’s...

Matrikon OPC is the world’s leading OPC training and educational resource provider. From its global, multilingual, hands-on OPC workshops to self-directed web based courses – Matrikon OPC has OPC training options to suit industry’s needs. Known for its pragmatic “Learn from those who do” approach, Matrikon OPC offers a unique OPC training experience only instructors with extensive onsite OPC project expertise can deliver. As the most recognized OPC Certification program in the market, Matrikon OPC Training takes their graduate’s careers to the next level by distinguishing them as a Matrikon...

Private On-Site Training Whether you have only a few people or a large number who need OPC training, Matrikon OPC has a variety of standard courses available, ranging from beginner to advanced curriculums. If you have a specific project or need, we can custom-build a course to meet your specific requirements. We will even design courses around you specific project and architecture to show you how to interface, troubleshoot and get the most from your assets. Visit www.OPCTraining.com for more information. GLOBAL PRESENCE Having a global presence enables Matrikon to react quickly to customer...