S.I. Engineering Customer Support Manual

Our technical support At your service, whenever you need. Extensive support, accurate answers, ability to recognize problems quickly and to propose correct solutions: these are the guidelines of our technical support concept. Our customer support: quick, accurate and effective answers. No postponing, no delays. Only solutions. Our technical support is operational on working days and takes care of customers according to their preferences: by phone, e-mail, chat, fax, remote assistance or VoIP. Every support channel ensures a fast and exhaustive answer, delivered by expert technicians and software...

Our technical support proposes 3 different types of contracts, matching any customer preferences. Every customer can choose an option according to his own structure and organization: S.I. Engineering always ensures efficient troubleshooting.

OneClic[UPDATE] OneClic [UPDATE] allows for automatic update of all S.I. Engineering softwares. The OneClic [UPDATE] service checks if new software versions have been released and, after downloading the application through a wizard, automatically and successfully installs the new version. OneClic[UPDATE], all your updates in real-time. OneClic[UPDATE] Service availability: Always active after installation. Contracts ensuring this service: How to activate the service: Activate the service in the SUPPORT section at www.libellula.eu: download the OneClic[UPDATE] application and run it. The update...

OneClic[SUPPORT] Technical support through safe internet connection, directly from your application: our technician will directly operate on your computer, delivering immediate solutions. OneClic[SUPPORT] Service availability: Minimum answer time: Request submission mode: OneClic[SUPPORT] Application (through: www.libellula.eu) New products portal Answer reception mode: Contracts ensuring this service: How to activate the service: 1. Activate the service in the SUPPORT section at www.libellula.eu: download the OneClic[SUPPORT] application and run it. 2. Prepare the documents required for service...

OneClic[CHAT] A professional and real-time messenger service connecting you with our technicians, professional chat support for real time answers. OneClic[CHAT], an excellent service, never leaving the customer without a reply. OneClic[CHAT] Service availability: Minimum answer time: Maximum answer time guaranteed: Request submission mode: Professional chat (through: www.libellula.eu) New products portal Answer reception mode: Professional chat Contracts ensuring this service: How to activate the service: 1. Prepare the documents required to send a description chat message, including all the...

OneClic[MAIL] This support service entails the exchange of troubleshooting emails. Our technicians are available in the times indicated and will reply to e-mails rapidly and extensively. A guaranteed service, delivering accurate answers and highest efficiency. OneClic[MAIL] Service availability: Minimum answer time: Maximum answer time guaranteed: Request submission mode: E-mail New products portal Modalità ricezione risposta: e-mail (telephone) Reference e-mail address: [email protected] (use of different e-mail addresses does not result in service activation) Contracts ensuring this service:...

Hotline 1 phone call for all your answers. a trained technician is at your service in real time, to solve your doubts and problems. Hotline Service availability: Minimum answer time: Maximum answer time guaranteed: Request submission mode: Answer reception mode: Reference number: Contracts ensuring this service: How to activate the service: 1. Prepare the documents required for service activation, including all the following data: a. company name b. company contact person c. customer’s code (2) d. DETAILED description of the problem 2. Call the number +39 0172 49 18 33 3. Dial your customer code...

Fax A fax service for your non-urgent inquiries. Any of your issues will be examined and followed up. Minimum answer time: Maximum answer time guaranteed: Request submission mode: Answer reception mode: Reference number: Contracts ensuring this service: How to activate the service: 1.Prepare the documents required for service activation. Including all the following data: a. company name b. company contact person c. customer’s code d. DETAILED description of the problem 2. Send the fax to +39 0172 45 79 70 3. Wait for our operator’s answer. The S.I. Engineering operator will evaluate the complexity...

Since 1988, a global presence World-leading player on CAM, nesting and PCS solutions for sheet metal working, S.I. Engineering is the favourite partner of more than 12,000 customers in the world. Leading companies in the automotive, aerospace and naval industry, as well as the most important machine tool manufacturers have found in S.I. Engineering the most diverse solutions matching all their requirements in terms of process optimization and innovation. In our vision, this is the key to continue to be a Leader on the market. Our professionals, engineers and analyst programmers are steadily studying...

Innovation and technology A structured, integrated and complete range developed on a modular basis, dedicated to bending and processing of sheet metal. Best operational results to ensure our customers the highest level of optimization and efficiency at any working stage. From 3D CAD to flat development Module to import 3D parts designed by means of CAD systems for conversion and flat development. Programming system for 3D sheet metal cutting machines equipped with 4/5/6 axis. Programming system for laser, plasma, oxyfuel, water jet cutting machines. Quick estimates Costo Costo icone (€) consumabili...

Satisfy customers all over the world Number of sold licenses Number of installed machines A team composed by professionals, engineering technicians and analyst programmers at customer service Satisfaction guaranteed Our partners: Rivoira Prima Power Microsoft many others. S.I. Engineering s.r.l. Via Savigliano 6/B/1 12062 Cherasco (CN) Italy Tel: +39 0172 491834 Fax: +39 0172 457970 P.IVA 12806410150 email: [email protected] www.solinf.it - www.libellula.eu