Global. Customer. Services. KUKA Services for Your Robot Systems. Full Coverage, Top Quality.

Your local contact person KUK A – YOUR STRONG PARTNER. Quality made in Germany, creativity and the utmost commitment to customers: at KUKA, this has been the basis for decades of exceptional technology, helping you to decisive process optimization. We were the pioneers in the world of robotics, and now we are global leaders in innovation. Our passion is finding future-oriented solutions to make even complex automation tasks simple. Whatever you want to do and no matter the specific tasks involved: you can implement it with KUKA. And thanks to close cooperation with our experienced KUKA system...

4 \ Global. Customer. Services. \ Listen Listen to what the customer wants. And then develop appropriate solutions. Perfect automation demands an open ear for concrete, individual customer requirements. The KUKA Engineering Team takes a great deal of time for the detailed analyses, design and simulation required for a tailor-made application. Only once all of the customer’s needs have been defined, do we, together with our KUKA system partners, begin the specific robot selection and integration. That’s how KUKA ensures that your automation solution renders the maximum possible efficiency and...

6 \ Global. Customer. Services. \ Understand Harness valuable information. And think in superior solutions. KUKA Robotics stands for a consistent advantage in terms of information. Our engineers do not just use findings from research and development. They utilize customer feedback as well. We gladly pass on this extensive knowledge to everyone who works with KUKA robots – that is to your employees. KUKA ensures a constant, high level of knowledge through targeted training programs. This improves not only the skills of the users in your company but also your competitive advantage.

8 \ Global. Customer. Services. \ Get Going Understand what drives business. And get going with a purpose. With the help of experienced professionals, your production comes on stream quickly and smoothly. Even maintenance and any repairs will affect your maximum productivity as little as possible. Trust the dynamic Customer Services Team at KUKA. With brief response times and a unique range of service packages, our robot specialists will quickly be with you on-site. Experience a new level of quality and service with KUKA Customer Services.

10 \ Global. Customer. Services. \ Editorial A strong service partner is your competitive advantage. One of our most important promises: perfect »Customer Services«. KUKA is passionately and enthusiastically committed to your success. This is best proved by our Customer Services. Wherever our customers are, we have extremely well-trained engineers and technicians. They can advise and train your staff as well as take care of the commissioning, programming, preventive and corrective maintenance of your robot systems. Excellent service for our customers is at the core of our business philosophy....

12 \ Global. Customer. Services. \ Interview 13 What role do Customer Services play at KUKA? Santjohanser: A very important one. Customer satisfaction is the number-one priority. That’s why we care for customers long after the actual investment with consultation and training as well as with comprehensive spare parts supply. Customers demand a high availability of spare parts. How does KUKA handle that? Santjohanser: On the one hand, we are available for our customers 24 hours a day and 7 days a week in most countries. We set the delivery process in motion right away and reduce shipment times...

14 \ Global. Customer. Services. \ Interview Does KUKA only supply new spare parts? Santjohanser: No, we supply most electric and mechanical components through an exchange and repair service. This means that defective components are not repaired at the customer’s location, but rather at the KUKA Repair Center. The defective part is replaced with one that has been completely overhauled and is as good as new in order to minimize downtime. That saves time and money since the exchange and repair service costs considerably less than a new part. Customer satisfaction is an often- used term. How do...

16 \ Global. Customer. Services. \ Benefits All products offered by KUKA Global Customer Services were designed with one goal in mind: to maximize your success. KUKA Global Customer Services – a unique portfolio. Global presence, local availability Worldwide system partner network Specific industry experience Full coverage of the product life cycle Proven Best-Practice concepts Worldwide training standards Needs-based service products 24-hour support in your language … and much more

18 \ Global. Customer. Services. \ Get an Edge on the Competition Your competitive advantage with KUKA: flexibility, speed, cost-efficiency. Whether production needs to be throttled, increased or a sequence needs to be completely changed, KUKA robots are with you every step of the way thanks to excellent Customer Services. The entire KUKA Customer Services program is built to improve the cost-efficiency of your production, to respond quickly and to minimize downtime in emergencies. That means we replace parts at the right time in order to maintain the full performance of robot systems even after...

20 \ Global. Customer. Services. \ Four Building Blocks Four building blocks, one goal: perfect Customer Services for you. Robotic Consulting & Engineering, KUKA College, Technical Support and Refurbishment – four building blocks through which we guarantee our customers perfectly integrated Customer Services. From planning to maintenance, and of course supplying older robots with the necessary spare parts. Our service personnel are all excellently trained and up to speed on the latest technology. They install, replace, repair and are there when you need them – without exceptions. COMPREHENSIVE...