Genuine Spare Parts
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File No:Issue date:Subject:Purpose: The publication of Parts News has been made available since September 2005, which is intended to provide you with updated information on Komatsu parts supply control system for your better under- standing. At the same time, we believe that such information sure can help make good support for our custom- ers satisfaction with less trouble in good condition enjoying long service life, which also will enhance customers operating efficiency contributing to their earnings at the bottom line. > It is regret to see, in particular, that there are lots of counterfeit products or so called imitation parts just lookingalike genuine parts made available on the market where you can buy them with inexpensive price very easily at unauthorized distributors or dealers such as repair and parts shops or online shopping carts. You have to know that imitation parts can cost you much more in the long run even though such parts seem inexpensive. Because imitation parts are often less durable than genuine parts, you must replace them more often. Sometimes you may even face a very critical problem caused by imitation parts. Thats why we are determined to provide you with information on imitation parts as much as possible throughthe publication of the Parts News from now on calling your attention from time to time to prevent your forklift trucks from material damages by using low quality imitation parts. Certainly, there are lots of differences in quality between genuine and imitation parts. Unexpected big amount of repair costs or low trade-in value as an extra loss may come after your replacement with imitation parts for a certain period of service time. ItҒs too late when you aware it. Not only you cannot use your forklift for repair- ing but you may lose your business.Therefore, it is very important for our customer to have periodicalmaintenance service by authorized distributor always assuring the use of genuine parts for replacement and original performance under warranty for customers satisfaction. > Komatsu Forklift genuine parts are manufactured under strict quality control of Komatsu Forklift together with forklift trucks, of which quality is guaranteed by Komatsu Forklift under warranty. It is, therefore, quite natural that the quality of Komatsu forklift trucks assembled with genuine parts are guaranteed by Komatsu Forklift accordingly. Needless to say, if you donҒt use genuine parts including filtersand elements for periodical maintenance service under warranty of Komatsu Forklift, and if you get problems that can be attributed to the use of parts other than genuine parts, your claim against such problems cannot be guaranteed under warranty by Komatsu Forklift accordingly.Komatsu Forklift will guarantee Komatsu genuine parts for sixmonths even though they are used for repairs beyond the general warranty period as agreed for forklift truck itself. > 2-3-4, Akasaka Minato-ku, Tokyo size="-1">

Here is a case troubled with imitation filters that have actually caused a big maintenance problem of Komatsuwheel loader in China. A customer of six units Komatsu large-sized wheel loader had the engine seizure trouble, which the customer had to pay with the amount of the vehicles damages for repair reaching to US$400,000 since the root cause was attributable to the use of low quality oil filters purchased from imitation parts market as well as the use of low quality engine oil. Obviously, the oil filter could not remove impurities such as dirt and for- eign body contained in engine oil,...