Service brochure
20Pages

A Member of Brückner Group KIEFEL SERVICE COMPETENT, FAST AND RELIABLE

CUSTOMER SERVICE Your KIEFEL Service Our aim here at KIEFEL CUSTOMER SERVICE is to ensure that the very best practices apply throughout the service life of your KIEFEL equipment. Our full commitment in this respect makes itself plain in the maximum availability and low depreciation of your machines. “You can always count on us” We guarantee the smooth initial startup of your system We supply qualified technical support We guarantee maximum availability for all original spares, plus shortest delivery times We offer the service of expert technicians We can also service your older items of...

YOUR KIEFEL SERVICE TEAM Service General E-Mail: service@kiefel.de Fax: +49 (0) 8654 78-666

Our Service at one Glance 1. Basic Helpline service Our experienced service employees provide you with support and expert know-how on all technical matters. 2. Initial startup Expert members of the KIEFEL Service Team help ensure that startup of your new equipment is carried out as smoothly as possible. Getting it right from the start. 3. Health Check Nothing is more costly than an unforeseen breakdown in production resulting from a defective machine. Regular monitoring and maintenance by means of a KIEFEL Health Check help minimise this risk. 4. Worry-free service agreements Regular...

8. Modifications and updates The use of standardised modification kits and made-to-measure updates allows us to keep your KIEFEL equipment at maximum efficiency and take advantage of innovations. 9. Relocation of KIEFEL machines If you need to relocate your KIEFEL plant system, we are here to help. We ensure that your KIEFEL equipment is professionally dismantled, moved and smoothly set up and restarted at its new location. 11. Repair service Our expert customer service team is here to ensure that your system is up and running again as soon as possible. 12. Service for equipment not...

KIEFEL SERVICE 1. Basic Helpline You are never alone Your benefits: Our expert team of service staff offers you fast, reliable support. Wherever you are, our optimized telephone service is there to help ensure that any problem is solved quickly and reliably. And if you require urgent spare parts, our service staff will also ensure swift despatch. All this helps reduce machine downtime to a bare minimum. You can call the KIEFEL Helpline Mon – Thu: 7.30 am to 6 pm Fri: 7.30 am to 4 pm (Exception: public holidays in Bavaria/Germany) Our services: Expert assistance from specialist KIEFEL...

Getting it right from the start Your benefits: Expert members of the KIEFEL Service Team help ensure that startup of your new equipment is carried out as smoothly as possible. We supply, assembly and place your KIEFEL machines into operation on your premises. We will be pleased to train your staff in the correct operation of the machine, leaving nothing in the way of a successful startup to production. Getting it right from the start. ■ Careful delivery and setup of your KIEFEL ■ Professional initial startup with the aid of ■ Check for correct functioning according to contractual...

KIEFEL SERVICE 3. Health Check To ensure maximum performance Your benefits: The regular and professional inspection provided by a KIEFEL Health Check minimises the risk of unexpected breakdowns, which helps increase the productivity of your machine. It also keeps you informed about the current status of your KIEFEL equipment. Our services: KIEFEL examines your machines at prearranged intervals to ensure that they fulfil all Kiefel checklist criteria KIEFEL takes full responsibility for the planning and carrying out of these inspections, which are designed to ensure optimum machine...

KIEFEL for your success: Optimise the use of your production lines by letting KIEFEL train your operating and maintenance staff to the very latest technical standards. We offer needsoriented instruction programmes designed to offer your staff hands-on training. We show your employees how to use our systems to maximum effect, by imparting knowledge designed for immediate practical application. We clear up any doubts and queries, thus reducing the likelihood of costly downtime. Getting in touch with us in the event of a breakdown could not be simpler. This increases plant productivity and...

A nice Piece of Work Reliable, confident, experienced KIEFEL stands for flexibility: With individual training programmes customised to match your machine configuration and personal level of knowledge - from absolute beginner right up to expert user. ■ Handling of screen displays and functions

KIEFEL SERVICE 6. Original KIEFEL Spare Designed to keep your system running reliably Your benefits: The fast delivery of original KIEFEL spares guarantees that system downtime will be kept to a minimum. We offer an entire range of single-source spare parts – with quality and availability that only an original equipment supplier can guarantee. We help you to identify the right spare part for your needs and ensure that it is delivered as urgently as possible. Our services: Technical support in the identification of spare parts Extensive stocks of original spares Shortest delivery times...

8. Modifications / Updates Permanent conformity with the latest technical standards Your benefits: The use of standardised modification kits and made-to-measure updates allows us to keep your KIEFEL equipment at maximum efficiency and take advantage of innovations. KIEFEL modification kits allow you, for example, to reduce wear, improve machine availability and save on costs in the long term. We ensure that your machine conforms to the very latest technical standards. Our services: Standardised modification kits with fixed prices Customer-specific modification kits Fast and reliable...

9. Relocation We can also help with your move to a new site Your benefits: If you need to relocate your KIEFEL equipment, we are here to help. Benefit from our wide experience in relocations – including those that involve moves between continents. We ensure that your KIEFEL plant system is professionally dismantled, transported and smoothly set up and restarted at its new location. We take full responsibility for the entire process, from start to finish. Our services: Completion of all organisational and logistics tasks Dismantling, to an agreed schedule, of the equipment on its old site...