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KELCH Smart Factory Services - Technical Support & Servicing

KELCH Smart Factory Services - Technical Support & Servicing

KELCH Smart Factory Services - Technical Support & Servicing

Product catalog summary
Overview: KELCH GmbH offers a comprehensive range of Smart Factory Services focused on tool services, technical support, and servicing for their INDUSTRIAL and PREMIUM line systems. The company emphasizes customer support before, during, and after sales, ensuring reliability and quality service.
Service Offerings:
  • Maintenance and Repair: Includes individual maintenance, maintenance contracts, and repair services. Customers can benefit from extended warranties and preferential pricing on spare parts.
  • Calibration and Certification: KELCH provides in-house calibration and certification for measuring equipment, with options for preferential pricing.
  • Lease and Rental Devices: Available for customers during repair periods, with special rates for maintenance contract holders.
  • Data Recovery and Software Support: Offers data recovery services and priority software support for maintenance contract customers.
  • 24-hour Service: Guaranteed response time for maintenance contract customers, ensuring quick support.
  • Retrofit and Upgrade: Opportunities to update equipment to the latest technology, with discounts available through maintenance contracts.
Customer Assurance: KELCH guarantees high-quality service with a seal of reliability, offering maintenance contracts with bonus programs and discounts. The company maintains a stock of common spare parts for quick delivery, even for older systems.
Contact Information: Customers are encouraged to contact KELCH for advice and support at +49 (0) 71 51 / 2 05 22 - 0.
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Catalog excerpts

KELCH Smart Factory Services - Technical Support & Servicing-1

Smart Factory Services — Tool Services: Technical Support & Servicing Good service begins prior to the sale and not just after the sale. KELCH provides service before, during and after the sale - without any ifs and buts. KELCH is well-known in the industry for its excellent advice and its service is in no way inferior to this. The only slight difference is that we also like to call our service “Support”. This is due to the fact that we look after our customers from the very outset - from purchase through to service and maintenance. For our customers this means that they are in good hands at all times because we know how important good service is. KELCH-Service: a proven and long-standing programme: • Basics, maintenance contracts, repair service, hire and rental equipment, extended warranties, data recovery, software support, 24-hour service, retrofitting, calibration and certification of KELCH measuring equipment. Retrofit, update, upgrade at preferential prices Calibration / certification of force sensing bars, measuring gauges ✓ and test arbors Calibration / certification of force sensing bars, measuring gauges and test arbors at preferential prices Put your trust in our 70 year-long experience. Should you have questions during implementation, we will answer them clearly and understandably. Give us a call: +49 (0) 71 51 / 2 05 22 - 0. KELCH GmbH • Werkstrasse 30 • D-71384 Weinstadt, Germany • Phone: +49 71 51 20522-0 • Fax: +49 7151 20522-1 1 • [email protected] • www.kelch.de No responsibility is accepted for the accuracy of this information. Subject to engineering and design changes. &nbs

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KELCH Smart Factory Services - Technical Support & Servicing-2

Smart Factory Services Tool Services: Technical Support & Servicing costs or dual journeys, if the fault cannot be resolved at the first attempt. We can also organise collection and also return delivery. Lease and rental devices We would be pleased to supply you from our pool of lease and rental units (if available) for the duration of the repair of your components at KELCH. Our maintenance contract customers have privileged access to this service and, of course, at special rates. Extended warranty If you conclude a maintenance contract and if the first service is carried out within twelve months...

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.