value proposition

value proposition

Product catalog summary
Overview of John Deere Connected Support™
John Deere Connected Support™ is a technology that connects over half a million John Deere machines, including agricultural, construction, and forestry equipment, to enhance customer support and machine performance. This connectivity is now extended to OEM equipment across various applications without subscription fees.

Key Benefits
  • Improves Machine Uptime: Ensures machines are operational when needed, boosting customer confidence.
  • Reduces Cost of Operation: Tracks fuel consumption, idle time, and machine utilization to optimize daily operating costs.
  • Streamlines Service: Offers predictive alerts, remote diagnostics, and faster service solutions to enhance customer experience.

Capabilities for Machine Owners
  • Remote monitoring of machine alerts and engine parameters.
  • Tracking engine hours, utilization, and location.
  • Creating maintenance plans and notifications.

Capabilities for Dealers or Engine Distributors
  • Monitoring predictive alerts to preemptively address issues.
  • Remote machine diagnostics and software updates.
  • Efficient dispatch of technicians with the correct parts.

Benefits for OEMs
  • Enhanced customer satisfaction and equipment reliability.
  • Ability to offer remote monitoring and diagnostics.
  • Increased visibility into customer machine operations.

Note: Availability of John Deere Connected Support depends on specific engine models and requires end-user approval for data sharing.
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Catalog excerpts

value proposition-1

More than half a million — and counting — John Deere agricultural, construction, and forestry machines are connected. Now OEM equipment customers can get the benefits in thousands of additional industrial, construction, agricultural, generator set, and marine applications — with no subscription fees or ongoing expenses.* This technology allows John Deere service experts to maximize the customer experience and support engines remotely backed by more than 9,000 service locations across the globe. Increase customer confidence that machines will be available when needed. REDUCES COST OF OPERATION Improve daily operating costs by tracking fuel consumption, idle time, and machine utilization on the jobsite. STREAMLINESSERVICE Enhance the customer experience through predictive alerts, remote diagnostics, and faster service solutions. WHAT THE MACHINE OWNER CAN DO: • Monitor alerts from their machine remotely • Monitor engine hours and utilization • View machine location and get driving directions to the site • Monitor engine parameters such as fuel usage, temperatures, and aftertreatment • Create maintenance plans and notifications WHAT THE DEALER OR ENGINE DISTRIBUTOR CAN DO: • Monitor predictive alerts to fix issues before they happen • Remotely connect to the machine for timely diagnosis • Update software from the dealership* • Send technicians out with the right parts the first time WHAT THE OEM CAN GET: • Improved customer satisfaction • Improved uptime and reliability of equipment • The advantage to offer remote monitoring and diagnostics • More visibility to customers’ machines JohnDeere. com/EngineSupport * Contact your John Deere dealer or engine distributor for availability of John Deere Connected Support on specific engine models. Machine information is shared with John Deere only with end-user approval. *If machine is equipped with a compatible display.

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.
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