SERVICE & SPARE PARTS
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SERVICE & SPARE PARTS

After-Sales Service - The Itema Way The highest quality of service and spare parts for your equipment.

Our Customer Experience Manifesto In today’s fast-paced world, every second counts and standing still is not an option. That’s why Itema’s commitment to Customer Care is without comparison. From the first discussions where you are considering investment in new machinery and with each step thereafter, Itema is there for you. With cutting edge machine performance, with Technical Resources to guide you and with quality OEM Spare Parts to support your operation – Itema is your full service solution. We carefully evaluate your weaving requirements and together work to configure the best fit for...

Top-Performance OEM Spare Parts, Available Online Be Original You invested in the latest and most innovative weaving machine on the market. You are producing some of the most imaginative and complex fabrics your design teams are busy creating and your customers are busy ordering. Unexpectedly, a part breaks and you want the fastest and most reliable support to get you loom back up & running. Itema Customer Care is just few clicks away through our on-line portal – myItema where you can order directly the parts that you need. You can also send an e-mail or give us a call to speak with a...

myItema Our OEM online shop, myItema, is an intuitive web-based ordering system that provides a simple, easy-to-use tool for our Customers to browse through our parts catalog, create a shopping list of parts required, and order parts directly. This system also provides the option to receive quotations and availability indications prior to placing an order, as well as the ability to track the order progress and status online. Large organizations can benefit from multiple user accounts in order to extend the benefits of myItema portal more widely. Up to five different accounts can be...

Latest Itema Innovations Now Available in Upgrade Kits Conversion, modernization and upgrade kits. Boost Your Machine Performance

Upgrade & Conversion Kits Itema offers a comprehensive portfolio of upgrade and conversion solutions aimed at bringing the latest Itema innovations straight to your weaving mill. Boost your machine performance, restore or improve functionality or extend the lifetime of your equipment. It is now possible to retrofit your existing weaving machinery, going back to the earliest models made by historic brands which now make up Itema, such as Sulzer/Sultex, Somet and Vamatex. Whether you are looking to optimize machine performance, improve user-friendliness and ergonomics, reduce operating costs,...

Repair Services Repair Services Our professional teams of experienced mechanical, electronic and electrical technicians provide a full range of comprehensive repair services to help get your weaving machines back into production and reduce downtime. All electronic, electrical and mechanical repair services are thoroughly tested to ensure quality and performance. Convenient pickup of broken parts and delivery services of repaired items are available in select locations. Contact us to request more information. Electronic Repair Services Itema factory-trained technicians offer the full range...

Itema technicians bring life back to your weaving machines. New Life For Your Looms

Closer to Customers Itema believes in geographic proximity to our Customers. That's why, in addition to the two main European production and automated distribution hubs in Italy and Switzerland, Itema operates spare parts hubs and dedicated service stations also in China, USA, India, Japan, and relies on an extensive network of carefully selected agents and representatives in over 70 countries around the world. Our spare parts logistics hubs handle a vast assortment of some 100,000 OEM product codes going back to early-day loom makes and models in our weaving machine portfolio. When you...

Contact information For any inquiries related to spare part orders, upgrade & conversion kits, pricing, delivery and availability, contact our dedicated spare parts order desks near you as follows: for SOMET - VAMATEX - ITEMA branded rapier and airjet machines inquiries Phone +39 035 728 3000 - spareparts_it@itemagroup.com Language spoken: English, Italian, Spanish, French, German, Chinese for SULZER - SULTEX branded machines and ITEMA projectile looms inquiries Phone +41 32 686 11 11 - sparepartsservice@itemagroup.com Language spoken: English, French, German, Italian, Spanish for all ITEMA...

Get the Most Out of Your Looms with Training Training No matter how easy and intuitive the latest-generation weaving equipment from Itema, training remains a key element when it comes to getting the most out of your looms. This is why Itema strongly encourages Customers to take full advantage of our experienced trainers. Your key weaving personnel can now benefit from one of our practical, dedicated training courses at one of our new, fully-functional and ergonomic ItemaCampus facilities (see locations below) or directly onsite at Customer Mills for maximum convenience. ItemaCampus Hands-on...

Itema Training Portal To enhance your Itema Customer Experience, a dedicated Training Portal is now available online from our website www.itemagroup.com/training. It is now possible to view online the courses available and choose your desired training module, from basic to advanced, based on your weaving machine model and most convenient ItemaCampus location. Courses currently available include: • General Machine Training • User-Interface Training • Electronic Platform Training • Mechanical Training • Textile Training You can send your registration request directly from the Training...

Itema Worldwide Itema Corporate Headquarters, internal Training Campus

Itema Worldwide Itema is a leading global provider of advanced weaving solutions, including best-in-class weaving machines, spare parts and integrated services. Our Company is the only manufacturer in the world to provide the top three weft insertion technologies: rapier, airjet and projectile, with an ample product portfolio and a commitment to continuous innovation and technological advancement of our weaving machines. In addition to the core business of weaving machines, Itema is diversifying into the industrial segment and is now majority owner of Lamiflex, leading supplier of...