Service & Spare parts
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SERVICE & SPARE PARTS

SOLUTIONS THAT MAKE A DIFFERENCE This guiding principle is reflected in our passion for excellence. Whoever chooses iNOEX gets not only outstanding products but also individual service solutions. We offer service at the highest level and competent support throughout the entire product life cycle. We are always there for you - worldwide and at any time. Benefit from our manufacturing know-how and experience, based on many thousands of installations. We identify potential, determine the most suitable technology, and optimize your processes. With comprehensive services to improve your...

Our claim is to be always there for you, offering fast response times, competent support, and customized services. We have a highly networked global service team that is available to you around the clock, even for unexpected challenges - all it takes is a phone call. For us, service is more than just commissioning and repair. Every day, our experienced and friendly service staff work hard to prove our reliability, performance, and service expertise to ensure and maximize your efficiency. IT’S ALL ABOUT YOUR PRODUCT. We grasp your challenges quickly and act directly. Because we see ourselves...

INSTALLATION The mechanical installation of the products is usually carried out by our customers. They know the conditions on site best and can flexibly choose the most suitable time for installation. Most systems are plug-and-play solutions and can be installed quickly and easily. Optionally, the installation can also be accompanied on site. Plug-and-play solutions for fast and uncomplicated commissioning Support by our global service team Optional On-Site installation support

COMMISSIONING After successful installation, commissioning takes place so that the systems are quickly available. Precise values, more efficient production and cost savings are your advantages. Commissioning can be carried out both on site and via a remote control. On-site commissioning involves checking that all installation work, cabling and connections have been carried out correctly and that the system is ready for operation. After parameterization, the technician ensures that the measuring function provides adequate measured values. The ordered control loops and functions are tested...

SYSTEM BRIEFING Benefit from the comprehensive know-how of our specialists to ensure and optimize the efficiency and quality of your production. After complete commissioning, a system briefing of the plant operators and the operating personnel takes place. Within 2-3 hours of system instruction, your employees will be prepared for the correct handling of the system and will learn the functions that are required when working with the system. The result: safe handling, efficient operation, reliable longterm operation, extended product life cycle and the avoidance of downtime due to operating...

TRAINING Our training programs give you full control of all systems and equipment. Operators are trained on how to configure equipment for maximum performance, this ensures the best production output. Dedicated and competent employees are the most valuable asset to a company’s success. Routine use of the systems builds internal expertise, reduces the risk of accidents, and qualifies employees to take responsibility for production improvements. Flexible training packages from iNOEX - at your site, at iNOEX or online: The one-day BASIC training covers a wider range of topics than the system...

MAINTENANCE CONTRACT Better controlling of costs and scheduling of service operations thanks to interesting maintenance packages. Scheduled maintenance maximizes uptime and optimizes system performance. At maintenance intervals of 12 months, the system is checked using system-specific checklists. If necessary, system components that are no longer functioning properly are replaced to ensure the best possible performance. In addition, the systems are adjusted, checked, and optimized if necessary. This minimizes the risk of machine downtime and plant or process failures and ensures investment...

CALIBRATION SERVICE For selected systems we offer a calibration service, which can be performed either by a service technician on site or by your personnel under the instruction of an iNOEX technician. Since each sensor can change its characteristics slightly over time, it is recommended to calibrate the systems at regular intervals (once a year). If a system fails, action must be taken as quickly as possible. To minimize downtime, you need short, defined response times and fast, expert service. Our customer service is always there for you - around the clock and around the world. During...

MAINTENANCE/ REPAIR SPARE PARTS SERVICE If remote maintenance or repair is not possible, the following services are available to ensure that the equipment is ready for use as quickly as possible, and that the production process runs smoothly and perfectly: Service is our trademark, this is also lived every day by our support and spare parts department, which thanks to special know-how will help you to quickly obtain the right spare part. The competent support enables a quick identification and shipment of the required parts. Usually, express shipping within Europe is possible with 1-2 days...

SERVICE Products at a glance Training Commissioning/ System Briefing Maintenance contract Calibration Service Repair/ Spare Parts Service Retrofit Software features SAVEOMAT Gravimetric systems Optional Remote via TeamViewer WARP Radar measurement systems Optional Remote via TeamViewer AUREX Ultrasonic measurement systems e. g. Quality Check, Fast Specification Check iXRAY X-ray measurement systems Our service hotline is available to answer any questions you may have about our products and to assist you with the installation of the systems and equipment. In case of a malfunction, a system...

Servicehotline Germany Hotline: +49 (0) 5422 60 5070 E-Mail: service@inoex.de International Servicehotlines iNOEX USA Hotline: +1 717 672 0870 E-Mail: service.usa@inoex.com iNOEX GmbH Maschweg 70 49324 Melle Tel.: +49 5422-60507-0 Fax: +49 5422-60507-101 © iNOEX GmbH - All rights reserved. Reproduction in whole or in part without the written consent of the copyright holder is prohibited. iNOEX GmbH reserves the right to modify a product or discontinue production at any time without notice or obligation. Errors and omissions excepted. Status: September 2022. iNOEX P. R. China Hotline: +86...