BEST SERVICE GUARANTEED |From calibration to spare parts
1 / 16Pages

BEST SERVICE GUARANTEED | From calibration to spare parts

Available for you worldwide Choosing a product from IKA is also a choice of IKA’s excellent technical service in your region. Our team is available to you worldwide for service questions. /// Application consulting In the IKA Application Center it is possible to test all laboratory devices yourself. Our experts analyze your processes and work with you to find out how your application can be optimized. /// Application center Our Application Center offers the latest laboratory equipment on 400 m². /// Device testing The application team provides support for individual testing of devices and...

IKA’s service begins long before you decide for a laboratory device. And afterwards? It continues for even longer. Calibration service

Calibration services Ensuring quality and reproducibility: we calibrate all your laboratory devices and document measurement and reference values under specially defined conditions. Together with you, we determine the optimal calibration intervals for your applications. /// In-plant calibration certificates (ISO-calibration) In-plant calibration certificates Laboratory equipment: Ident. No.: 0010006579 Analytical technology: Ident. No.: 0010006580 According to DIN EN ISO 9001, you will receive a factory cali bration certificate for your new IKA laboratory device. Calibration takes place...

/// Calibration and maintenance agreement If you want to have your laboratory or analytical device (e.g. ROTAVISC) calibrated, you will benefit from our combined calibration and maintenance agreement. On request, we will provide you with an offer adapted to your individual requirements for regular or even one-time testing. Regular calibration is also important during operation. We will gladly prepare an offer for the recalibration of your IKA laboratory devices for the following product groups, among others: Calibration for pipettes Accuracy and reliability are essential for pipetting....

Qualification of new devices For your application, it is essential that the laboratory devices used meet their technical specifications! We prove that this is also the case at IKA. In the course of a qualification we use visual, safety and functional test certificates. We confirm that your product complies with the design specifications. This is how we support you in qualifying your devices: /// Documents for qualification / validation Documents for qualification / validation Laboratory equipment: Ident. No.: 0010006577 Analytical technology: Ident. No.: 0010006578 These documents contain...

/// DQ/IQ/OQ/PQ documents With these documents we support you in your own validation of individual devices or entire IKA complete solutions. The product-specific documents are prepared individually according to your requirements and, if desired, also include documents for process qualification (PQ). They consist of detailed descriptions of installation qualifications (IQ), functional tests (OQ) and process qualifications (PQ) to be performed based on the customer specification (DQ). DQ /IQ/OQ/PQ documents Laboratory equipment: Ident. No.: 0010006581 Analytical technology: Ident. No.:...

Maintenance Prevent downtimes cost-effectively and extend the service life of your laboratory devices: thanks to our regular maintenance by our technicians, you benefit from working with our equipment for even longer. /// Maintenance plan for laboratory devices Most laboratory devices contain components that are exposed to abrasion and, depending on the type and intensity of use, sooner or later become fatigue. A regular check – for example within a calibration and maintenance agreement - is therefore suggested. This applies especially for: › › › › Stirrers Disperser Laboratory reactor...

/// Maintenance agreement for calorimeters We have prepared special maintenance agreements for your calorimeters IKA CARE MAINTENANCE AGREEMENT IKA CARE WARRANTY PLUS SUPPORT AGREEMENT IKA CARE FULL SERVICE SUPPORT AGREEMENT › 1 annual maintenance based on a device-specific checklist, incl. software update › eplacement of system-specific wearing parts is R free of charge within routinated maintenance › 1 annual maintenance based on a device-specific checklist, incl. software update › Replacement of system-specific wearing parts is free of charge within routinated maintenance › 1 annual...

Repair The competent and fast repair service of IKA is available to you worldwide. You choose between an individual repair offer and our practical fixed-price repairs. /// Fixed-price repair With fixed-price repairs, you benefit from particularly fast processing and minimal administrative effort. All working time required for the repair, spare parts as well as the packaging and shipping costs for returning the repaired device are included in the price.* All guaranteed fixed repair prices and the provided repair form can be found on our homepage: www.ika.com/repair. › Repair within 5...

/// Please fill in clearance certificate For the protection of our employees, the cleaning of the devices before sending them in is mandatory. For this reason, all shipments must be accompanied by a completed declaration of clearance. Without the completed form, no processing can take place for reasons of occupational safety. You can find the form at www.ika.com/repair. Good to know The form can be found at www.ika.com/repair Decontamination Certificate /// IKA Equipment Please take into consideration that, due to safety-related reasons, we will not be able to process your repair without...

Warranty The competent and fast repair service of IKA is available to you worldwide. You choose between an individual repair offer and our practical fixed-price repairs. Good to know The free warranty extension can be found with just a few clicks at www.ika.com/register. /// Warranty extension The warranty for IKA laboratory instruments is usually two years. If you register your product at www.ika.com/register directly after purchase , it will be extended for an additional year free of charge. Special warranty periods apply to some devices: › otary evaporator and incubator shaker KS 4000: R...