Service brochure
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ESSENTIAL PACKAGES FOR A SUCCESSFUL DECANTER LIFE service, repairs & after-sales

SERVICE, REPAIRS & AFTER-SALES 2 ESSENTIAL PACKAGES FOR A SUCCESSFUL DECANTER LIFE MAXIMUM RELIABILITY All over the world, HILLER decanters are performing their duties with the utmost reliability. The requirements of our customers in terms of operational reliability and availability of the machinery and system technology used are increasing continually. The HILLER decanter is often at the centre of a highly integrated production facility and a standstill would have a serious impact on the operating result. A lack of machine redundancy can also intensify the problem. This situation is an...

QUALITY AMBITION INNOVATION CUSTOMER ORIENTATION QUALIFICATION EXPERIENCE COMMUNICATION RELIABILITY INDIVIDUALITY FLEXIBILITY BCS SPARE PARTS CONCEPT To ensure maximum operational reliability for our customers, HILLER has developed the BCS SPARE PARTS CONCEPT and has successfully implemented this for many delighted customers. BCS here stands for the modular levels of the Basic, Comfort and Safety spare parts packages. Every level includes a carefully compiled spare parts package including comprehensive text and image documentation for all HILLER units supplied. The choice of packages...

HILLER STAFF SERVICES REMOTE SERVICE Commissioning with our own HILLER specialist personnel AR software solutions for efficient remote communication Professional support from competent back office team Wet and dry commissioning processes carried out at HILLER headquarters together with the customer AR hardware systems applicable for temporary on-site use Availability via all modern communication channels Professional communication with highly qualified HILLER personnel Ad-Hoc appointments for quick troubleshooting Remote data analysis and remote diagnostics through installed modem Technical...

Maintenance in accordance with DGUV Rule 100-500 User training for customers at the Vilsbiburg headquarters Technical process optimisation of decanter and system technology Preventative maintenance concept creation Operating personnel training for decanter and systems on-site Optimisation of operating parameters to reduce costs of consumables and disposal Tailored maintenance contract creation Product training courses for decanter and system technology on-site Maintenance deadline management

LIFE CYCLE MANAGEMENT REMOTE ANALYSIS FACTORY REPAIRS SPARE PARTS Modem for remote data analysis and data recording for new installation and retrofitting. ln the Vilsbiburg headquarters conforming to the CE standard Rapid availability thanks to a large warehouse of basic spare parts in Vilsbiburg and at strategic sites worldwide Simple and process-safe installation with secure data transmission Convenient interface for software updates Fast and professional support in case of malfunctions Highest running smoothness due to balancing of the rotor unit at operating speed High German quality...

LOAN ROTORS / SYSTEMS USED MACHINES Actual value analysis of the existing plant by HILLER specialists Large pool of rental rotors for HILLER decanters available for use during factory repairs on customer machines Extensive machine pool of factory reconditioned HILLER decanters Development of individual retrofit concepts to optimise operating costs Replacement of old plant and control components to the current economic and ecological state of the art Implementation of requirements of the EU Machinery Directive HILLER warranty included Avoidance of business interruptions and downtimes for...

FACTORY REPAIRS Removal of customer rotor, if necessary installation of rental rotor or installation of rental machine Dismantling & Cleaning Individual Quotation preparation Transport to the HILLER plant in Vilsbiburg Damage assessment, wear survey, measurement of all parts and fits Application of the Wear protection HILLER REPAIR CENTRE GERMANY / BAVARIA 8

Balancing the drum and worm Test run & Acceptance Revision of the Fits If necessary, removal of rental rotor or dismantling of rental machine Installation of customer rotor Transport to the customer Exchange of the worn parts Production of the perfect dimensional accuracy

HILLER WORLDWIDE SERVICE OFFICE NORTH SERVICE OFFICE SOUTH

HILLER Headquarters, Vilsbiburg (Germany) FERRUM Headquarters, Schafisheim (Switzerland) HILLER Partner FERRUM Group HILLER Service technician

HILLER SERVICE HILLER GmbH Schwalbenholzstraße 2 84137 Vilsbiburg, Germany Phone +49 8741 48-0 Fax +49 8741 48-139 HEAD OF AFTER SALES: Bernd Ramsauer MAIL: aftersales@hillerzentri.de SERVICE-BACKOFFICE: +49 8741 48-175 FAX: +49 8741 48-740 info@hillerzentri.de www.hillerzentri.de HillerSeparation hiller_separation