Building the Business Intelligence Competency Center
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Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:9.00pt "Microsoft Sans Serif", sans-serif; } .font1 { font:11.00pt "Microsoft Sans Serif", sans-serif; } .font2 { font:13.00pt "Microsoft Sans Serif", sans-serif; } .font3 { font:38.00pt "Microsoft Sans Serif", sans-serif; } .font4 { font:7.00pt "Palatino Linotype", serif; } Building the Business Intelligence Competency Center White paper DELIVER he information business users need. Despite years of investment in business intelligence solutions, the ability to extract value from information ias grown more complex. As social media and mobile technologies demonstrate what "big data" really is, are exploring ways to use new types of data businesses. New, more agile architectures it possible to analyze these massive volumes of information in real time, and distribute it more broadly. As organizations navigate this changing landscape, it is more critical than ever to organize business processes, people, and technology in the right manner to efficiently use ll types of information.

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:8.00pt "Microsoft Sans Serif", sans-serif; } .font1 { font:13.00pt "Microsoft Sans Serif", sans-serif; } .font2 { font:18.00pt "Microsoft Sans Serif", sans-serif; } A business intelligence competency center can help align and prioritize business intelligence efforts throughout an organization so that information enables, rather than hinders, business growth. It promotes efficient, consistent use of information that meets the needs of the broader enterprise....

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:6.00pt "Arial", sans-serif; } .font1 { font:8.00pt "Arial", sans-serif; } Components of the BICC Components of the BICC may be defined in a Governance framework, as shown in Figure 1. The framework includes multiple components: Business objectives Օ Technology Standards and guidelines Օ Education and certification People Օ Functional and technical support Information Օ Analysis assistance Each of these components are reviewed and prioritized by the...

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:6.00pt "Arial", sans-serif; } .font1 { font:8.00pt "Arial", sans-serif; } .font2 { font:13.00pt "Arial", sans-serif; } Figure 2 Typical current state reporting architecture Education and certification Verifying users and developers are fully trained on tools, data, analytic techniques, and problem solving; the center requires specialized skills in many information delivery capabilities, including data and process education Օ Ongoing education where users are...

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:8.00pt "Arial", sans-serif; } Business analysts who are technically strong but lack desired business analytic skill (that is, framing and answering business questions) Օ Additional analytics staff that are required to compensate for information inefficiencies Excessive time frame to get an answer or inability to assemble information at the level of desired detail Օ Varying quality of analytic techniques across analysts, resulting in partial or incomplete...

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:8.00pt "Arial", sans-serif; } Additionally, the type of training users typically receive is inadequate. Some training programs are limited to teaching the user how to use a tool instead of learning how to leverage the underlying data. Users should be able to understand the information and trained on all aspects of information access and usage. A description of the data elements or metadata and how each data element relates to one another is just the start....

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:5.00pt "Arial", sans-serif; } .font1 { font:6.00pt "Arial", sans-serif; } .font2 { font:7.00pt "Arial", sans-serif; } .font3 { font:8.00pt "Arial", sans-serif; } Figure 3 Supporting the businessA day in the life of a BICC BI analyst . Support lab environment 2. Custom and standard training Prepare and execute training sessions Update existing and create additional advanced training sessions Hold custom training for users Administer BI credentialing program 3....

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:4.00pt "Arial", sans-serif; } .font1 { font:6.00pt "Arial", sans-serif; } .font2 { font:8.00pt "Arial", sans-serif; } .font3 { font:12.00pt "Arial", sans-serif; } .font4 { font:13.00pt "Arial", sans-serif; } Example Governance framework Committee framework overview Validates key decisions Օ Provides strategic direction Provides alignment to strategic plans Provides insight and direction Օ Global design Approve requirements and functional designs Օ Direct...

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:6.00pt "Microsoft Sans Serif", sans-serif; } .font1 { font:7.00pt "Microsoft Sans Serif", sans-serif; } .font2 { font:8.00pt "Microsoft Sans Serif", sans-serif; } .font3 { font:16.00pt "Microsoft Sans Serif", sans-serif; } Figure 5 Information delivery strategy versus BICC Forming the BICC team Typically, a team of key stakeholders from across the organization is established and tasked with defining the BICC and building the initial charter and staffing models....