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Building the Business Intelligence Competency Center

Building the Business Intelligence Competency Center

Product catalog summary

Overview
The document discusses the establishment and operation of a Business Intelligence Competency Center (BICC) to enhance data-driven decision-making in organizations. It highlights the need for structured governance, effective training, and strategic information delivery to improve business intelligence capabilities.

Components of the BICC
The BICC is built around a governance framework with key components including:

Business Objectives: Aligning with current and future business needs and enhancing user skills.
Technology: Providing analytical tools and operational reporting capabilities.
Standards and Guidelines: Establishing consistent operational standards.
Education and Certification: Training users and developers on tools and data.
People: Bridging business and technology understanding.
Support: Offering functional and technical support to users.
Information and Analysis Assistance: Facilitating self-service access and analytical support.

Typical Scenarios
The BICC addresses challenges such as:

Analytic and Technology Issues: Improving data integration and information delivery.
Inadequate Training: Providing ongoing education for effective tool usage.
Inefficient End-User Support: Enhancing user autonomy through training and support.

Approach to Building the BICC
Building a BICC involves gathering business requirements, providing resources for technical and soft skills, and setting architectural standards. Active involvement from business users is crucial for alignment with enterprise standards.

Best Practices and Keys to Success
Successful BICC implementation requires continuous monitoring and improvement of information delivery methods, effective training programs, and a robust support model that empowers users to independently report and analyze data.

Key Functions of BICC

Release Management: Managing product plans and prioritizing requests.
Collaboration: Facilitating cross-divisional coordination and user support.
Training: Offering custom and standard training sessions, including BI credentialing.
Reporting: Ensuring accuracy and standardization in report validation and deployment.
Communication: Implementing BI communication programs to inform management and coordinate with corporate communications.

Governance Framework

Limited Governance: Addressing challenges in reporting systems due to lack of controls.
Role of BICC: Establishing a governance framework to prioritize business needs and review technology changes.
Stewardship: Empowering data stewards to drive business acceptance.

Building the BICC

Team Formation: Involving key stakeholders to define the BICC and build its charter.
Environment Analysis: Assessing current business objectives and user capabilities.
Objectives and Outcomes: Defining problems and behaviors the BICC should address.

Information Delivery Strategy

Current State Analysis: Understanding the current information delivery state.
Future State Planning: Outlining future processes and guiding principles.

Education and Support

Education Strategy: Determining current education needs and future goals.
Support Structure: Analyzing existing support and identifying necessary changes.

Conclusion
The BICC aims to improve business intelligence through structured governance, effective training, and strategic information delivery, enhancing organizational efficiency and decision-making capabilities.

Information Management Strategy
The strategy involves organizing the data warehouse to meet business needs through effective information delivery, with senior-level buy-in being crucial for success.

Funding Models
Three funding options are discussed: centralized funding, partial funding, and a custom approach, with dedicated resources being essential for success.

Implementation
After strategy approval, resources are allocated to the BICC, focusing on technology deployment and support aligned with business needs.

Determining Responsibility
The BICC organization chart includes technical and functional branches, with responsibilities clearly defined and filled by the business.

Establishing Governance
A review and control process is necessary before implementing the BICC, integrating governance into processes to define and build solutions.

Communication
Early and frequent communication about the BICC is vital for acceptance and input from all organizational levels, with senior-level buy-in being critical for success.

Assigning Resources
Once responsibilities and governance are established, positions can be filled, with a BICC formation committee helping prioritize competencies and roles.

Best Practices and Keys to Success
A consensus-based approach to planning avoids false starts and delivers value, with senior management support being essential for coordinating initiatives. Enterprise-wide communication ensures ongoing interaction with the business, and the BICC should be part of the business, not just a technology organization. Funding and governance frameworks must be enforced to address user needs effectively, with immediate needs prioritized to demonstrate success and gain business confidence. The BICC should improve the business's analytical capabilities through training and support.

Catalog excerpts

Building the Business Intelligence Competency Center-1

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:9.00pt "Microsoft Sans Serif", sans-serif; } .font1 { font:11.00pt "Microsoft Sans Serif", sans-serif; } .font2 { font:13.00pt "Microsoft Sans Serif", sans-serif; } .font3 { font:38.00pt "Microsoft Sans Serif", sans-serif; } .font4 { font:7.00pt "Palatino Linotype", serif; } Building the Business Intelligence Competency Center White paper DELIVER he information business users need. Despite years of investment in business intelligence solutions, the ability to extract value from information ias grown more complex. As social media and mobile technologies demonstrate what "big data" really is, are exploring ways to use new types of data businesses. New, more agile architectures it possible to analyze these massive volumes of information in real time, and distribute it more broadly. As organizations navigate this changing landscape, it is more critical than ever to organize business processes, people, and technology in the right manner to efficiently use ll types of information.

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Building the Business Intelligence Competency Center-3

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:8.00pt "Microsoft Sans Serif", sans-serif; } .font1 { font:13.00pt "Microsoft Sans Serif", sans-serif; } .font2 { font:18.00pt "Microsoft Sans Serif", sans-serif; } A business intelligence competency center can help align and prioritize business intelligence efforts throughout an organization so that information enables, rather than hinders, business growth. It promotes efficient, consistent use of information that meets the needs of the broader enterprise. Overview...

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Building the Business Intelligence Competency Center-4

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:6.00pt "Arial", sans-serif; } .font1 { font:8.00pt "Arial", sans-serif; } Components of the BICC Components of the BICC may be defined in a Governance framework, as shown in Figure 1. The framework includes multiple components: Business objectives Օ Technology Standards and guidelines Օ Education and certification People Օ Functional and technical support Information Օ Analysis assistance Each of these components are reviewed and prioritized by the Governance...

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Building the Business Intelligence Competency Center-5

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:6.00pt "Arial", sans-serif; } .font1 { font:8.00pt "Arial", sans-serif; } .font2 { font:13.00pt "Arial", sans-serif; } Figure 2 Typical current state reporting architecture Education and certification Verifying users and developers are fully trained on tools, data, analytic techniques, and problem solving; the center requires specialized skills in many information delivery capabilities, including data and process education Օ Ongoing education where users are initially...

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Building the Business Intelligence Competency Center-6

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:8.00pt "Arial", sans-serif; } Business analysts who are technically strong but lack desired business analytic skill (that is, framing and answering business questions) Օ Additional analytics staff that are required to compensate for information inefficiencies Excessive time frame to get an answer or inability to assemble information at the level of desired detail Օ Varying quality of analytic techniques across analysts, resulting in partial or incomplete results...

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Building the Business Intelligence Competency Center-7

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:8.00pt "Arial", sans-serif; } Additionally, the type of training users typically receive is inadequate. Some training programs are limited to teaching the user how to use a tool instead of learning how to leverage the underlying data. Users should be able to understand the information and trained on all aspects of information access and usage. A description of the data elements or metadata and how each data element relates to one another is just the start. Effective...

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Building the Business Intelligence Competency Center-8

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:5.00pt "Arial", sans-serif; } .font1 { font:6.00pt "Arial", sans-serif; } .font2 { font:7.00pt "Arial", sans-serif; } .font3 { font:8.00pt "Arial", sans-serif; } Figure 3 Supporting the businessA day in the life of a BICC BI analyst . Support lab environment 2. Custom and standard training Prepare and execute training sessions Update existing and create additional advanced training sessions Hold custom training for users Administer BI credentialing program 3. Validate...

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Building the Business Intelligence Competency Center-9

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:4.00pt "Arial", sans-serif; } .font1 { font:6.00pt "Arial", sans-serif; } .font2 { font:8.00pt "Arial", sans-serif; } .font3 { font:12.00pt "Arial", sans-serif; } .font4 { font:13.00pt "Arial", sans-serif; } Example Governance framework Committee framework overview Validates key decisions Օ Provides strategic direction Provides alignment to strategic plans Provides insight and direction Օ Global design Approve requirements and functional designs Օ Direct purchase/development...

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Building the Business Intelligence Competency Center-10

Building the Business Intelligence Competency Center table.main {} tr.row {} td.cell {} div.block {} div.paragraph {} .font0 { font:6.00pt "Microsoft Sans Serif", sans-serif; } .font1 { font:7.00pt "Microsoft Sans Serif", sans-serif; } .font2 { font:8.00pt "Microsoft Sans Serif", sans-serif; } .font3 { font:16.00pt "Microsoft Sans Serif", sans-serif; } Figure 5 Information delivery strategy versus BICC Forming the BICC team Typically, a team of key stakeholders from across the organization is established and tasked with defining the BICC and building the initial charter and staffing models. Team...

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