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Global Services

Global Services

Global Services

Product catalog summary
Competent Partnership
This section emphasizes the company's philosophy of treating customers as service partners, sharing over 100 years of expertise in high voltage testing and measurements. The focus is on implementing this philosophy in daily activities, particularly in the global service organization.

Expeditious Attention and Expert Support
The document highlights the importance of periodic maintenance and service for optimal product performance. Comprehensive services are offered for Haefely, Hipotronics, Tettex, and other brands, ensuring high return on investment through optimized performance, reliability, and availability.

International Service Organization
Haefely Hipotronics has a global network of representatives and local service points offering extensive services beyond standard customer support. This includes hotline services, product application training, engineering consulting, spare parts assistance, repairs, maintenance, calibration, and upgrades.

Range of Services
The company provides a complete range of services to ensure equipment and systems operate at their best. Services include installation and commissioning, operator and application training, lab design consulting, inspections, maintenance, system integration, software and hardware upgrades, performance tests, calibrations, repairs, and spare parts services.

Installation and Commissioning
Special services are offered during the installation and operation of new test systems, tailored to customer needs for the erection and commissioning of new equipment.

Repairs, Spare Parts, and Rentals
Long-term availability of original spare parts and extensive repair services are provided. Rental measuring and control devices are available during repairs.

Calibration and Testing Services
The calibration laboratory in Switzerland is accredited by the Swiss Accreditation Service, providing a wide range of calibration and testing services in accordance with international standards.

Modernizations and Upgrades
Fast and cost-effective upgrade services are available to secure investments in equipment, systems, and installations, accommodating technological advancements.

System Integration and Relocation
Professional relocation management ensures safe reinstallation and proper functioning of equipment during relocation, preventing costly repairs and downtime.

Inspections and Maintenance
Regular maintenance is crucial for continued operation and preventing malfunctions. Qualified service engineers conduct inspections and address any issues.

Customer Support, Training, and Consulting
Service engineers provide technical explanations and practical applications to educate operating personnel, reducing operating failures and promoting safe practices. Advanced seminars and consulting services are also available.
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Catalog excerpts

Global Services-1

GLOBAL SERVICES reliable. precision. www.haefely.com www.hipotronics.com

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Global Services-2

COMPETENT PARTNERSHIP THE CUSTOMER IS OUR SERVICE PARTNER This is central to our philosophy. But a philosophy alone is meaningless unless it is implemented in daily activities. This applies to all aspects of business but especially to our global service organization. In this partnership, we want to share with our customers our 100 + years of expertise and knowledge in high voltage testing and measurements. EXPEDITIOUS ATTENTION AND EXPERT SUPPORT Even the best products require periodic maintenance and service to ensure problem-free operation. We take both the quality of our products as well as...

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Global Services-3

International Service Organization INTERNATIONAL SERVICE ORGANIZATION HAEFELY HIPOTRONICS has a worldwide network of representatives and local service points providing a wide range of services way beyond standard customer support for sales and after-sales inquiries. Highly skilled and experienced customer support teams guarantee you seamless worldwide service for all our products. Their high level of knowledge is reinforced by continuous, comprehensive product and service training sessions in collaboration with the respective development and production areas as well as our quality management...

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Global Services-4

OUR SERVICES WILL KEEP YOUR EQUIPMENT AND SYSTEMS CONTINUOUSLY WORKING AT THEIR BEST

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Global Services-5

COMPLETE RANGE OF SERVICES I n s t a l l a t i on & C ommi s s i oni ng Onsite Installation Onsite Commissioning Onsite Repairs In-house Repairs Rental Equipment Spare Part Services Performance Tests & Calibrations Performance Checks In-house Testing Modernizations & Upgrades Software Upgrades Hardware Upgrades Refurbishments Integration of Used Equipment Relocation of Used Equipment Disposal & Recycling Inspection & Evaluation Maintenance Services Hotline & E-mail Service Operator Training Application Training Lab Design Consulting Seminars on HV Testing & Measurements Simulation Services, Application...

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Global Services-6

Global Services GLOBAL SERVICES INSTALLATION AND COMMISSIONING During the installation, integration and operation of a new test system, a variety of special services are involved. Given our decades of experience with high voltage test facilities and laboratories, we offer a wide range of onsite services designed to the specific needs of our customers with regard to the erection and commissioning of new equipment and systems. REPAIRS, SPARE PARTS AND RENTALS We offer long-term availability of original spare parts and extensive repair services to protect your investments. In case of a repair or...

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Global Services-7

Global Services SYSTEM INTEGRATION AND RELOCATION Successful relocation of components and complex testing systems requires specific skills and detailed manufacturer’s knowledge. Improper handling, especially during disassembly, packing and assembly, may lead to damage or total loss – all of which result in very costly repairs and extended periods of inoperation. Our professional relocation management secures safe reinstallation and proper functioning of the equipment at the place of relocation. INSPECTIONS AND MAINTENANCE Proper maintenance of your high voltage test equipment is crucial to its...

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Global Services-8

China Haefely Test AG Representative Beijing Office 8-1-602, Fortune Street No.67, Chaoyang Road, Chaoyang District Beijing, China 100025 +86 10 8578 8099 +86 10 8578 9908 [email protected] North America Hipotronics, Inc. 1650 Route 22 N Brewster, NY 10509 United States +1 845 290 9250 +1 845 279 2467 [email protected] HAEFELY HIPOTRONICS has a policy of continuous product improvement. Therefore we reserve the right to change dsign and specificaton without notice. Europe Haefely Test AG Birsstrasse 300 4052 Basel Switzerland

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.