SmartCareTM Service ProFoss™ 2

Product catalog summary

Overview of SmartCare™ Service Plans for ProFoss™ 2

FOSS offers tailored SmartCare™ service plans for the ProFoss™ 2 analytical solution, each including standard elements to ensure optimal performance and support.

Service Plan Options

SmartCare™ Pro
SmartCare™ Advanced
SmartCare™ Core

Key Features and Services

Instrument Performance Monitoring Reports: Monthly reports for SmartCare™ Pro and Advanced to preemptively identify potential issues.
Calibration Performance Monitoring Reports: Available monthly for SmartCare™ Pro to ensure calibration accuracy.
Service Maintenance: Includes one remote and one on-site service per year for all plans, conducted by highly trained Service Engineers.
Software Updates: Available upon request for all plans to maintain high performance.
Telephone Support: Extended hours for SmartCare™ Pro, office hours for others.
Ad Hoc Support: Remote support within 4-8 hours and on-site support within 48-72 hours, with fees applicable.
Warranty and Discounts: SmartCare™ Pro and Advanced offer warranty on selected spare parts and special discounts.

Conclusion

SmartCare™ service plans are designed to provide comprehensive support and maintenance for the ProFoss™ 2, ensuring reliability and efficiency through regular monitoring, updates, and expert assistance.

Catalog excerpts

SmartCareTM Service ProFoss™ 2

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SmartCareTM elements Each SmartCare™ solution includes standard elements. Further, each of our SmartCare™ plans is tailored to match the requirements of your specific FOSS analytical solution. SmartCare™ Pro Instrument performance monitoring reports Calibration performance monitoring reports Service maintenance remote per year SmartCare™ Advanced SmartCare™ Core Instrument performance reports will monitor performance of your ProFoss™ 2 on a monthly basis. The reports will alert you before a problem accelerates and causes a breakdown Calibration performance reports validate and optimise calibrations...

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.

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