DATA ANALYSIS SERVICE DESK What is Service Desk? Service Desk is a detailed reporting service that the Ferretto Group offers its customers to better manage the new generation of Vertimag vertical automatic storage systems. Through a web portal it is possible to access all the information related to the machines supplied in real time such as: • System master data (in the case of multiple • Technical data sheet for each machine • Tray information • Storage system information (alarms, errors storage systems installed in different locations) and missions) Greater control of the system Preventive maintenance

Service Desk is a collector of real-time updated information related to: MACHINE By selecting a specific time frame, you can access data regarding: System master data: In the case of multiple machines installed, the user is able to monitor the situation of all storage systems on a single screen. Data sheet: Contains all the information relating to the machine (height, bay type, position, trays, accessories and software). Alarms and operating errors: Provides a report on any alarms detected and on the types of errors found for a certain period of time. Number of missions carried out: Provides...

The system provides information on maintenance carried out and scheduled maintenance activities. Thanks to Service Desk, storage system operators can have detailed information on the materials stored in the trays, system saturation, weight and height distribution. Advantages 1 Greater control of the system With Service Desk, the user can monitor the performance of each machine, and have access to the real-time general situation of multiple machines, even if installed in different locations. Operators can always be updated on the saturation of the systems, the number of missions carried out, and...

FERRETTO / SERVICE DESK LEARN MORE ABOUT DATA ANALYSIS SERVICE DESK Do you want to learn more about automatic storage systems? Go to the relevant section of our website or contact us Strada Padana verso Verona, 101 36100 Vicenza, Italia Tel. +39 0444 349688 - Fax +39 0444.349498 [email protected]