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Service

Service

Service

Product catalog summary
Overview: EREMA provides global after-sales service and support for their recycling systems, ensuring operational reliability and customer satisfaction. They have a strong presence worldwide with subsidiaries in Austria, the USA, and China, and over 50 national representatives across all continents.
Customer Service: EREMA emphasizes customer orientation by providing a single point of contact for all customer needs. Their service team consists of specialists in various fields, including plastics process engineering, software, mechanical, mechatronics, and electrical engineering. Services include telephone support, on-site maintenance, process engineering assistance, employee training, and online support.
After Sales Service Teams: The after-sales service is divided into three teams, each responsible for different geographical regions. Team 1 covers countries in Asia and the Pacific, Team 2 covers Europe and South America, and Team 3 covers Africa, North America, and parts of Europe.
Spare Parts Management: EREMA maintains a central spare parts warehouse in Austria and additional centers in the USA and Japan to ensure high availability and prompt delivery of spare parts. The spare parts team is dedicated to handling requests efficiently and professionally.
Emergency Support: EREMA offers emergency support outside regular office hours to address urgent issues, ensuring that their systems remain operational 24/7.
Contact Information: The document provides detailed contact information for key personnel in the after-sales and spare parts teams, as well as the headquarters and subsidiaries.
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Catalog excerpts

Service-1

Strong in service. Worldwide. choose the number one. PLASTIC RECYCLING SYSTEMS

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Service-2

“Our most important asset is our commitment and our technical expertise.” Peter Pauli, Head of After Sales (middle) Roland Atzmüller, After Sales Service Manager (left) Christoph Krump, Spare Parts Manager (right) Listen, analyse, act. We are within your reach at all times to provide you with first-class service, maximum operational reliability and top support. More than 50 national representatives in all 5 continents and our subsidiaries in Austria, the USA and China are at your service. One contact for every eventuality. Customer orientation at EREMA means the following for you: you always...

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Service-3

Your After Sales Service Team: We attach great importance to personal and competent service. Our service engineers are divided into three teams to serve you as individually and as efficiently as possible. Head of After Sales Peter Pauli +43 732 3190-349 [email protected] After Sales Service Manager Roland Atzmuller +43 732 3190-312 [email protected] ■ After Sales Service Team 1 Fritz Strohmayer Mechanical, process engineering +43 732 3190-394 [email protected] Wolfgang Friedrich Mechanical, process engineering +43 732 3190-483 [email protected] Michael...

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Service-4

Your Spare Parts Team: You speak to people who are there to handle your request and make sure that it is dealt with quickly, reliably and professionally when supplying spare parts. An extensive central spare parts warehouse in Austria and spares centres in the USA and Japan, for example, ensure the high availability of the parts you need. As fast as possible – for us that‘s a matter of course. We know that reliable and prompt spare parts deliveries are essential for you. Head of After Sales Peter Pauli Spare Parts Manager Christoph Krump Spare parts management, customer correspondence, returned...

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Service-5

Ready for use at all times. EREMA systems are unrivalled worldwide In terms of reliability This Is why our emergency service Is also there to offer assis- and performance. However, malfunctions can never be ruled tance in urgent cases outside our regular office hours. out and require fast, flexible support.

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Service-6

Headquarters & Production Facilities EREMA Engineering Recycling Maschinen und Anlagen Ges.m.b.H, UnterfeldstraBe 3 / A-4052 Ansfelden / Austria Phone: +43 (0)732/31 90-0 / Fax: -23 [email protected] / www.erema.at EREMA NORTH AMERICA INC. 23 Old Right Road - Unit#2 / Ipswich, MA 01938 / USA Phone: +1 978 356-3771 / Fax: -9003 [email protected] / www.erema.net Subsidiaries 3S schnecken + spindeln + spiralen Bearbeitungsges.m.b.H PuhretstraBe 3 / A-4661 Roitham / Austria Phone: +43 (0)7613/5004 / Fax: -5005 [email protected] / www.3s-gmbh.at More questions? We would be pleased to answer them! Your...

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All EREMA Engineering Recycling Maschinen und Anlagen catalogs and technical brochures

  1. SW RTF

    6  Pages

  2. ReFresher

    12  Pages

  3. re360

    7  Pages

  4. QualityOn

    6  Pages

  5. LASERFILTER

    5  Pages

  6. RegrindPro®

    4  Pages

  7. INTAREMA® K

    5  Pages

  8. INTAREMA®

    7  Pages

  9. HG D

    4  Pages

  10. HG AIR

    3  Pages

  11. ecoSAVE

    6  Pages

  12. COREMA®

    5  Pages

  13. ASP

    4  Pages

*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.