Exceeding Your Expectations Eppendorf Instrument Services

»Are Your Lab Instruments in Perfect Order and Qualified?« How much effort does it cost you to take good care of your lab instruments to ensure valuable uptime and prove that they are delivering reproducible results? And how much time and effort would it cost you to repeat, let’s say, one year of your lab work when in doubt of the results? We suggest that you should be continuously responsible by maintaining and qualifying your laboratory instruments on a regular basis for many years of productive and reliable operation

Eppendorf Services - Supporting you for 80 years Eppendorf began in 1945 as a medical instrument repair workshop at the University Hospital Eppendorf in Hamburg, Germany. Today, more than 500 factory-trained and Eppendorf certified service specialists around the world provide in-house or on-site service solutions, ensuring the uptime you need and can rely on, increasing your peace of mind in terms of support to comply to regulatory requirements and attesting to the quality and safety of your results. Serving you beyond the product Keep up with new trends, methods and technologies by receiving...

Simplify Your Service Processes! We accompany you every step of the way – from the installation and maintenance of your lab instruments or software to the support of your quality and regulatory conditions. Choose from the following service options: > Service agreements from cost-efficient to all-inclusive care packages for an easy service process > On-demand service solutions for individual service needs Our service agreements – your advantages With our basket of service agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services...

Qualification Services Installation Qualification and Operational Qualification services - Support GxP compliance Are you working in a regulated environment? We now offer specifically created and revised Installation Qualification and Operational Qualification services including supportive GxP compliant documentation. These documents support the complex GxP standards and regulations, reducing your administrative workload, and provide you with qualified assurance that your instrument is installed and operating in accordance with the manufacturer's specifications. Be prepared for your internal...

Centrifuge Service Regular service of centrifuges and rotors in either an operational or a disassembled state ensures a safe working environment. Functional inspections assure that all manufacturer specifications are met. > Cleaning of external and internal parts - stability, housing, lid latch, display and keypad - temperature sensors and speed sensor - rotor and imbalance detection > Software update if required > Evaluation of stored data > Service check list > Dated service sticker to confirm Eppendorf Service > Checking of delivery status and environment > Initial configuration, functional*...

Ultra- and High-Speed Centrifuge Service Your centrifuge from our Himac centrifuge product line is supported by Eppendorf. Our qualified staff ensures timely and accurate solutions are provided with professional guidance and care. Maintain and qualify your laboratory instruments on a regular basis with our service agreement options and on-demand services for many years of productive and reliable operation. > Cleaning of external and internal parts - stability, housing, lid latch, display and keypad - temperature sensors and speed sensor - rotor and imbalance detection > Software update if required...

Mastercycler® Service The exact adherence to defined temperatures is crucial for reproducible results in your PCR experiments. Therefore, your thermocycler should be regularly maintained, and its maintenance should be followed by a temperature verification. > Cleaning of external and internal parts - housing, accessories and internal parts - electrical connection (incl. mains power) - LED, display and keyboard, touchscreen > Software update if required > Evaluation of stored data > Service check list provided > Dated service sticker to confirm Eppendorf Service - delivery status and environment...

Temperature Control & Mixing Service Slight deviations in temperature and mixing frequency of your samples can affect their reaction conditions leading to non-reproducible results. To guarantee you the precise function of the instrument, we offer manufacturer-designed maintenance and qualification services. > Cleaning of housing, accessories, internal parts - housing, plate holder, accessories, internal parts - electrical connection - vortex sensor - overload protection - detection of Eppendorf ThermoTop®, Eppendorf SmartBlock, thermoblock - mixing, heating, cooling, vortexing > Evaluation of...

ULT Freezer Service Reliable and efficient performance can be expected for years of smooth operation from any of our ULT Freezers. Our services are designed to check, validate and promote reliable freezer performance according to specifications. > Cleaning and inspection of the air filter, heated vent and condenser - environment, electrical supply and fittings - independent temperature monitoring system - compressor operating temperature - condition and function of inner door/lids, cooling fan motor, bearings, blades, insulation, accessible cooling circuit pipes and accessible electrical wiring...

Multi-Temperature Mapping services for ultra-low temperature upright freezer Regular verification with the help of an external, calibrated multi-channel temperature verification system inside your ULT freezer provides you with security of reliable long-term sample storage. Our factory-trained and certified service technician will perform an on-site temperature mapping study including a full report stating: > Minimum, maximum and average temperature of each location > Full log of raw data of each measurement > Temperature profile graphic for duration of measuring period > Calibration certificates...