Case Study - Uniq PC - Measuring of customer satisfaction (LIDL)

Product catalog summary

Overview: The document introduces a solution for continuous marketing research through a self-service terminal, Uniq PC, designed to measure customer satisfaction in retail and restaurant environments. It emphasizes the benefits of real-time feedback and cost-effective survey implementation.

Specifications: The terminal features a large touchscreen display (19” or 15”) that can be mounted on a stand or wall. It is designed to be an attractive addition to retail spaces, potentially featuring the company’s logo.

Procedures: Customers can express satisfaction by selecting emoticons on the touchscreen. The system records responses with exact timestamps and location data, allowing for immediate analysis and response.

Norms and Standards: The system supports multiple languages and can adjust questions based on regional needs, ensuring broad applicability and ease of use across different markets.

Recommendations: The document suggests using the terminal as a reliable alternative to traditional marketing research methods, offering a cost-effective and efficient way to gather customer feedback continuously.

Key Benefits:

Real-time feedback allows for prompt responses to customer needs.
Eliminates the need for expensive marketing agencies.
Facilitates continuous research at minimal cost.
Provides an interactive tool for managing customer relationships.

Contact Information: ELCOM, Prešov, Slovakia. Tel: +421 51 74 64 111, Email: [email protected], Web: www.elcom.eu

Catalog excerpts

Case Study - Uniq PC - Measuring of customer satisfaction (LIDL)-1

Do you know if your customers are satisfied? Ask them anything, anytime, for free! www.elcom.eu Continuous marketing research at minimum cost Fast and current evaluation of survey Identification of results with real time and place definition Immediate reaction on basis of customer feedback

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Case Study - Uniq PC - Measuring of customer satisfaction (LIDL)-2

Do you know if your customers are satisfied? Ask them anything, anytime, for free! A comprehensive modern solution which is suitable to sales places as self-service terminal for measuring of customer satisfaction. Display can be mounted on the stand or on the wall. An elegant design with large touchscreen could be also attractive carrier of your logo. Meet your customer’s needs Continuous research at minimum cost Self-service terminal Uniq PC could be a reliable and infallible “employee” in restaurant and retail stores, through which customers can to express their satisfaction rate continuously,...

Open the catalog to page 2

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.

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