EIKONA Task Management Be prepared for the typical exceptions. EIKONA Task Management enables you to perform special tasks based on defined templates.

Have structured responses to deviations from the standard process. Logistics specialists use workflow-based task management to ensure everyone knows what needs to be done. When you use our software, you are always perfectly prepared. Even if one of your orders doesn‘t go according to plan. Then, you can employ templates and workflows to handle these deviations in a structured way. Everyone who is part of the process receives instructions for a return transport or claims processing. You can define these instructions as tasks in our EIKONA Task Management module and document all communication relating...

EIKONA Task Management Integrated chat function Once you have decided on a course of action, EIKONA Task Management records the current status with each action. For additional arrangements, we have integrated a chat function that directly documents all messages relating to the shipment or the current process. Escalate in peace If mistakes occur despite having made good arrangements, our EIKONA Task Management will help you. It documents your steps and shows what everyone agreed to. You can also define and monitor response times and deadlines. After a claim has been reported, you establish the...

Use this tool to manage unexpected tasks and disruptions professionally. The EIKONA Task Management is directly accessible in the EIKONA Track and Trace and enables a chat-based communication with predefined questions and answers about a shipment or a tour. So away from tedious emails. The tool is perfect for your service area. With EIKONA Task Management, you can react in a structured way to deviations in the logistics process. In addition, the tool can also be used for complaints and returns management. management. There are no language barriers in EIKONA Task Management. You can define all...