EIKONA Task Management

Product catalog summary

Overview: EIKONA Task Management is a logistics tool designed to handle deviations from standard processes using predefined templates and workflows. It ensures structured task management and communication for logistics specialists.

Key Features:

Configurable Workflow Chains: Allows for the creation of structured responses to process deviations.
Automatic Information Storage: Information is stored with the shipment or order, facilitating easy access and management.
Multilingual Support: Text modules are available in different languages, eliminating language barriers.
Rights-Based Usage: Ensures secure and appropriate access to task management features.
Integrated Chat Function: Facilitates chat-based communication, documenting all messages related to shipments or processes.
Escalation Management: Helps establish and monitor escalation chains for claims management.
Digitalisation Accelerator: Allows sharing of tasks across the supply chain without re-entering data.
Secure Documentation: Provides transparent documentation of work results across all process steps.

Benefits:

Preparedness for Exceptions: Enables handling of unexpected tasks and disruptions professionally.
Fixed Responsibilities: Clearly defines who is responsible for each task, how it should be done, and by when.
Service Area Suitability: Ideal for managing complaints and returns in a structured manner.

Integration: EIKONA Task Management can be extended with other EIKONA Logistics Cloud modules such as Order Management, Notification, Power BI Integration, and Track and Trace.

Contact Information: For further inquiries, EIKONA can be contacted via email at [email protected] or by phone at +49 9381 71 778 116.

Catalog excerpts

EIKONA Task Management Be prepared for the typical exceptions. EIKONA Task Management enables you to perform special tasks based on defined templates.

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Have structured responses to deviations from the standard process. Logistics specialists use workflow-based task management to ensure everyone knows what needs to be done. When you use our software, you are always perfectly prepared. Even if one of your orders doesn‘t go according to plan. Then, you can employ templates and workflows to handle these deviations in a structured way. Everyone who is part of the process receives instructions for a return transport or claims processing. You can define these instructions as tasks in our EIKONA Task Management module and document all communication relating...

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EIKONA Task Management Integrated chat function Once you have decided on a course of action, EIKONA Task Management records the current status with each action. For additional arrangements, we have integrated a chat function that directly documents all messages relating to the shipment or the current process. Escalate in peace If mistakes occur despite having made good arrangements, our EIKONA Task Management will help you. It documents your steps and shows what everyone agreed to. You can also define and monitor response times and deadlines. After a claim has been reported, you establish the...

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Use this tool to manage unexpected tasks and disruptions professionally. The EIKONA Task Management is directly accessible in the EIKONA Track and Trace and enables a chat-based communication with predefined questions and answers about a shipment or a tour. So away from tedious emails. The tool is perfect for your service area. With EIKONA Task Management, you can react in a structured way to deviations in the logistics process. In addition, the tool can also be used for complaints and returns management. management. There are no language barriers in EIKONA Task Management. You can define all...

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EIKONA Task Management

EIKONA Task Management

Catalog excerpts

All EIKONA Logistics catalogs and technical brochures