SERVICE Committed to our customers success! More Than Productivity

Premium services FOR PREMIUM PRODUCTS Desoutter Service is organised to be your strategic supplier to provide high quality services related to power tools and tightening processes. Our very competent team is at your disposal to maximise your results by: • improving your productivity • reducing your cost of ownership and • minimising your risks From repairs up to outsourcing our consultancy approach is based on developing tailor-made solutions to fit your needs. Committed to our customers success! Our worldwide organisation is at your disposal to listen and meet your needs wherever you are, providing...

Customer Centricity OUR STRATEGY IS DRIVEN BY CUSTOMER SATISFACTION UNICATION COMM IE N T F IC EF Global structure Fast response time C u st SMS - Service Management System (KPIs) Original spare parts ToolsCheck (diagnosis) Certified technicians Tailor made solutions

Reducing your total cost of ownership WITH TAILOR-MADE SERVICE SOLUTIONS Total cost of ownership Cost of ownership • Repairing of the tools • Production lost • Re-work • Overtime • Recall • Quality problems • Warranty • Higher repair costs • Others… Cost increase due to the lack of service investment START OF A TAILOR-MADE SERVICE SOLUTION Potential costs reduction area Total c Important cost reduction due to tailor-made service solution Stabilisation on repairing costs due to tailor-made service solution (slight increase beacause of tools obsolescence) Cost increase due to the lack of consistent...

What are your needs? Repair Please, could you fill in this survey? What is the level of importance for your processes? From 1 (lower) up to 5 (higher) Preventive maintenance Reduce repair turnaround time Reduce repair costs Reduce administrative time and costs Reduce tools breakdown Backup tool while repairing the original one Reduce unexpected repair costs Improve repair quality Minimise the risk of production stoppage Extended warranty Quality assurance services Recycle the knowledge of your operational people Increase focus on the core business Improve audit performance Improve the ability...

Service solutions - FIT Concept FOR ALL YOUR NEEDS Committed to our customers success! FIT OUR CUSTOMERS NEEDS Understanding your needs is our first objective. THE BASE TO DEVELOP SERVICE SOLUTIONS Solutions upgrade is possible at any time. TAILOR-MADE SOLUTION Implement a tailor-made solution to boost your performance. Current tools in production Preventive Maintenance Quality Assurance Services On-site Support Training Outsourcing Solutions Customised Solutions Remote Service Installation, Start-up and Commissioning Contract for regular service Service Management System - SMS

Service Management System - SMS CONSISTENT INFORMATION TO IMPROVE EFFICIENCY Service Management System - SMS Register the tools Service order Import data Historical repair Nowadays the dynamic business environment requires a quick and consistent decision making process. It has to be based on structured and precise information. In order to meet this important customer need, Desoutter developed a robust system to manage the maintenance process, through key performance indicators (KPIs), that drives to the operational performance excellence, ensuring the achievement of the expected goals. • MTBF,...

Repair FAST AND HIGH QUALITY REPAIRS Streamline your repair process via SMART REPAIR QUOTED repair process Technical diagnosis SMART REPAIR! Technical diagnosis Customer approval CONTRACTED repair process SMART Repair is based on a fixed labour price, previously agreed with the customer through a contract. It provides cost reductions and better turnaround time. SMART Repair main benefits: • Reduction of customer administrative costs and time, including: - there is no need anymore to analyse each single quote. - simplified purchasing process (based on the contract). - simplified customer approval...

Preventive Maintenance QUALITY ASSURANCE AT LOWEST COST Escalating costs due to the lack of Preventive Maintenance (PM) & Calibration Cost ($) Tool loses precision, but still running Products assembled out of specifications Warranty and/or recall cost The products fail in the market High performance tool The PM is the right way to avoid escalating quality costs, otherwise the... Transducer Angle head gear … • gears wear out prematurely if they are not properly lubricated • ... worn out components affect significantly the tool precision Planetary gears … • quality assurance of the assembly process...

Quality Assurance Services ENSURE CONTINUOUS QUALITY PERFORMANCE You invested in the highest technology to maximise your assembly processes. Are you still getting the expected results? Service solutions to ensure high quality performance • alibration C • Quality reports based on statistical studies • Torque surveillance • Support on root cause analysis • Torque verification • Joint quality optimisation YOUR quality assurance solutions PARTNER BENEFITS • nsure assembly processes quality E • Keep calibration schedule updated • inimise quality costs from: reworks, warranty M and recalls • Recommend...

Peace of Mind - Extended Warranty KEEP THE FOCUS ON YOUR CORE BUSINESS During the contract period (1 up to 3 years) your tools are 100% under our responsibility. • ocus on your core business (Peace of Mind) F • educe tools breakdown R • ncrease tools availability I • educe repair costs R • educe unexpected repair costs R • ncrease tools reliability I Spare Parts • Critical parts • inimise production stoppage risk M • nsure assembly quality processes E • mprove quality audit performances I • eep calibration schedule updated K • pdated documentation and KPIs U To our Customers • concerns about...

Installation, Start-up and Commissioning MEETING YOUR HIGH PERFORMANCE EXPECTATIONS As a complete solution provider, in addition to our equipment, we offer a wide range of services to ensure that you get the expected results which need to be defined in the initial specification of the application (see process below). • Machines installation • Cable management S • et-up and programming to meet specifications Our sales consultant understands your needs • Tests and verifications I • ntegration with customer communication network • Production start-up support P • roduction support during P • roduction...